This job has expired.
Location: Torrance, CA
Salary: $70000
Description: Our client is currently seeking a Service Desk Software Analyst
General Summary:
This person will be responsible for ongoing daily support of our legacy and enterprise applications across the enterprise. In addition to day-to-day support, contribute to knowledge base, system documentation, and help train users.
Duties and Responsibilities:
• Provide end-user support for enterprise applications
o Manage and respond to helpdesk tickets using Zendesk or any other ticketing system
o Troubleshooting or escalate to bring tickets to resolution
• Perform tasks using good communication skills with the ability to work with users diplomatically and skillfully
• Interact with engineers (Network, System, Enterprise Applications, etc.) and/or applications development to resolve operating difficulties
• Document and improve documentation of enterprise applications
• Support process improvement and workflows within enterprise applications, including warehouse management, order entry, order fulfillment, and finance
• Participate on the selection, implementation, and support of new technical solutions
• Support general help desk as necessary
• Other duties and responsibilities as assigned by Manager
Knowledge, Skills, and Experience:
• Proven experience as an application support technician
• Strong customer service and problem-solving skills are required.
• Ability to diagnose and resolve technical issues
• Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time.
• A bachelor's degree from an accredited four-year university in computer science, engineering, or equivalent work experience
• Two years of full-time paid experience in application support
• Dynamics AX/365 Finance and Operations experience is a plus
• Communicate effectively, both verbally and in writing
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