Senior Practice Consultant / 40 hr / Day / BWH Ambulatory
Brigham & Women's Hospital(BWH)

Boston, Massachusetts


The Senior Practice Consultant acts in an advisory role, supporting Brigham Health practices with the identification and implementation of projects and tasks necessary to run successful Ambulatory clinics, with a focus on projects related to Ambulatory Quality, Safety, Compliance, and Patient Experience. The practice consultant will work at the direction of the Sr. Director of Ambulatory Services and in partnership with various members of the Ambulatory services team including the Vice President, Manager(s), , Sr. Project Manager(s), Project Managers, Project Coordinator(s), among others. In addition, s/he will require close collaboration with staff within the clinical departments; as well as stakeholders from other hospital-based groups, such as Decision Support Systems, Quality & Safety, Finance, and others throughout the Brigham & Women's Hospital (BWH), and Brigham & Women's Physicians' Organization (BWPO), and Partners Health System (PHS). In this role, incumbents will facilitate strong working relationships between Ambulatory Services and practice leadership at all Brigham Health locations and throughout the organization.

The Senior Practice Consultant provides direct supervision to a team of Full-Time Employees (FTEs). Oversight includes the management of these resources in the effective execution and evaluation of their work, as well as in their professional development. Direct management responsibilities include, but are not limited to:

  • Completing the annual performance review,
  • Coaching and mentoring, including review of the annual Competency Model development plan,
  • Managing corrective action, when needed
  • Overseeing requests for time off and other administrative issues related to managing an employee.
S/he will also have the ability and expectation to manage within a matrixed organization additional staff, who may work directly on his/her initiatives, but have a separate direct HR reporting relationship.

Duties and Responsibilities:

Ambulatory - Performance Improvement; Quality & Safety; Practice Operations
  • Provides support to the more than 160 ambulatory practices and/or ancillary locations to ensure safe, predictable, efficient and effective care delivery access.
  • In collaboration with quality & safety leaders, leads the development and implementation of process improvement initiatives aimed at improving patient safety and compliance with Joint Commission, CMS, and DPH regulations across Brigham health Ambulatory.
  • Identifies, prioritizes, implements, and monitors progress of information system enhancements and upgrades.
  • In close collaboration with the Analytics, Planning, and Process Improvement (APPI) assists in the development and reporting of key ambulatory measures. This work is to include the design, monitoring, and maintenance of a robust organizational-wide ambulatory dashboard.
  • Provide oversight and planning support on a variety of initiatives within Ambulatory areas related to clinic operations. In the quality, safety, compliance, and patient experience space, this includes:
    • Leading the Joint Commission readiness efforts across our Ambulatory sites.
    • Facilitating and supporting the completion of regulatory survey submissions.
    • Leading, facilitating, or consulting on various committees or taskforces related to quality, safety, compliance, and patient experience.
    • Partnering with Ambulatory practices to understand and adjust operations in compliance with any regulatory changes that may arise.
  • Serves as a resource on best practices and coaching practices through the performance improvement process.
  • Works with clinical and operational leadership to provide consulting services, assessing current systems and processes and establish recommendations for the implementation of clinical and operational strategies geared to drive change and improvement.
  • Manages complex initiatives and responds quickly to changing issues and priorities involving multiple departments and stakeholders.
  • Represent ambulatory in many hospital and system wide forums related to Ambulatory operations.
  • Foster teamwork, institute changes to ensure effective practice operations, as well as improve practice performance across Ambulatory practices in collaboration with practice leadership.
  • Collaborate with key constituents to execute on key initiatives, a well as to develop and implement ambulatory standards, metrics and performance measures related to practice operations.
  • Partners with practices and patients to ensure ambulatory processes are efficient, user friendly and patient and family focused. Examples may include but are not limited to management of non-contracted appointments; scheduling of orders; onboarding of staff. Leads & Manages direct FTEs including, but not limited to:
    • Day to day operations and professional development
    • Operational aspects of project and scope, including guiding team members in the execution of tasks and responsibilities
    • Deals with projects and issues that are significant, sensitive, political, and confidential in nature
  • Models and promotes the desired culture through a leadership style that includes:
    • Provides administrative leadership and management and professional development of direct and indirect reports.
    • Interacts with staff and executive level individuals and stakeholders.
    • Seeks professional growth and development through participation in continuing education courses, professional organizations, seminar and workshops, reading current literature, and stays current with trends and events.


Qualifications
  • Master's Degree in public health, business/healthcare administration or related field, preferred. Significant work experience will be taken into consideration.
  • Minimum of 5 years' experience in healthcare field.
  • Experience working in a health care practice-setting, is required.
  • Previous management experience is required.
  • Experience and exceptional judgement in interacting with clinical leaders and senior management on sensitive politically and confidential issues, as well as performance improvement and/or behavior challenges.
  • Experience working with administrative healthcare and clinical data, preferred.
  • Demonstrated expertise in managing working relationships in a matrix structure, preferred.

SKILLS AND ABILITIES:
  • Requires ability to work effectively with physicians, nursing, ancillary, and administrative personnel.
  • Ability to manage multiple projects simultaneously to meet department objectives and deadlines consistently, set priorities, and work independently.
  • Ability to navigate and develop effective working relationships with a large, matrixed organization.
  • Excellent writing and presentation skills at all levels throughout an organization.
  • Ability to navigate and develop effective constructive relationships in a large, matrixed, especially in a demanding and changing environment.
  • Ability to work well with others in a demanding and changing environment.

WORKING CONDITIONS:

Office environment in healthcare.

SUPERVISORY RESPONSIBILITY:

Variable (1-20) non-exempt and exempt staff. Must be capable of direct supervision and evaluation of staff on a project-to-project basis.

EEO Statement
Brigham and Women's Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard of race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.



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