How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.
The Medical Imaging Scheduling Team Lead functions under the direction of the Scheduling Supervisor/ Manager and Diagnostic Outreach VP. Provides outstanding customer service to customers in a fast-paced busy environment. Drive system wide volumes by overseeing the staff, scheduling Medical Imaging appointments via inbound and/or outbound telephone calls or in person. Responsible for arranging department workflow to achieve goals and meet objectives. Daily monitoring of Quality and Productivity standards and other Key Performance Indicators. Excellent working knowledge of our systems, their capabilities and troubleshooting when concerns or needs arise. Assist with supervising the daily activities in the scheduling and precertification departments. Help lead PI initiatives for the department. Responsible for performing a wide variety of clerical procedures that requires independent judgment, ingenuity and initiative in the utilization of computers and other equipment. Knows the existing lines of communication and authority, handles communications properly and is dependable and cooperative. Works with staff and understands appropriate scheduling and authorization process. Excellent knowledge of Scheduling procedures. Identify issues and bring problems to resolution. Handle physician office, hospital/imaging center and patient complaints in a professional timely manner. Assist with hiring, training and orientating new employees. Assist with employee engagement activities and performance improvement initiatives. Must be flexible with work hours to meet department needs.
Required Minimum Education
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