Sales Support Specialist
HORIBA Instruments Inc.

Piscataway, New Jersey

This job has expired.


The HORIBA Group of worldwide companies provides an extensive array of instruments and systems for applications ranging from automotive R&D, process and environmental monitoring, in-vitro medical diagnostics, semiconductor manufacturing and metrology, to a broad range of scientific R&D and QC measurements. Proven quality and trustworthy performance have established widespread confidence in the HORIBA Brand.

Inspired by ourunique motto, "JOY and FUN," we focus on social responsibilities by buildingstate-of-the-art products for scientific advancement; especially for protectinghealth, safety, and the environment. "HORIBARIANs," the HORIBA employeesall over the world, look forward to working with additional creative andentrepreneurial self-starters. To learn more about our unique culture, visitour culture page.

The Sales Support Specialist assists product line managers and sales engineers through each step of the sales process, helping to resolve any issues at each step of the order processing. The Sales Support Specialist makes sure orders are properly completed at each step of the sales process. This includes order configuration, technical drawings, pricing and lead time negotiations with suppliers, and shipment tracking. The Sales Support Specialist is a central position, acting as the main liaison between Sales, Service, Application and Operations.

ESSENTIAL FUNCTIONS:

  • Prepares material configuration form for SAP order entry
  • Enter and maintain orders in SAP
  • Work with Service, Application, Sales, and Operations as required to complete accurate sales orders
  • Prepares order documentation including EUD, order questionnaire, purchase requisitions and transfer price sheets for internal technical review before forwarding to manufacturing
  • Conducts bi-monthly order reviews with the manufacturing center to allow effective progress of the manufacturing progress. Convey customers' critical delivery requirements to the manufacturing center and maintain the delivery schedule.
  • Conducts bi-weekly delivery schedule review with Service, to ensure Service has up-to-date information for scheduling installations.
  • Where applicable, coordinate multiple and separate shipments from different suppliers to fulfill a sales order.
  • Informs customers about incoming shipments, confirms the ship-to address, and provides tracking numbers, when available.
  • Coordinate loaner shipments as required for order fulfillment, field demo, collaborative projects, incoming and outgoing samples, etc...
  • Assists Sales Engineers with prospect and customer visits to a HORIBA facility as needed
  • Escalate issues and seeks feedback to resolve the issues in a timely manner.
  • Maintains monthly reports for assigned product lines
  • Performs other duties as needed.


  • JOB RELATIONSHIPS:

  • Consults with the Sales and Distribution Group to help manage all of the sales order, shipping, billing, and invoicing of goods and services.
  • Consults with the Material Management Group to inform and maintain the procurement process, material data management, and inventory management.
  • Consults with the Purchasing Group to inform the purchasing of goods in a timely and cost-effective way and to maintain good rapport with suppliers.
  • Consults with the Production Planning Group to inform and maintain material requirements planning, bill of materials (BOM), routings, and capacity planning.
  • Consults with the Service Group to help manage inquiries that need further investigation and escalate cases in accordance with the Escalation Procedure.


  • DECISION-MAKING AND PROBLEM-SOLVING:

  • Able to identify and define problems clearly
  • Analyze the underlying causes for the problem
  • Communicate the problem effectively and brainstorm for solutions
  • Select the best approach to resolve the problem
  • Decide on an action plan
  • Monitor how the plan is being implemented


  • Qualifications and Requirements

  • SAP is strongly desired
  • Professional, dynamic presence and the ability to communicate with people at all levels
  • Excellent written and verbal skills
  • Strong interpersonal, oral and written communication skills
  • Attention to detail
  • Excellent time management skills, ability to multi-task
  • Knowledge in MS Office (Excel, Word mainly)
  • Works well in a team and independently
  • Negotiation skills
  • Technical aptitude in the scientific instrument industry is a plus


  • Education and / or experience

    Minimum Bachelor's degree from a college or university, scientific discipline preferred; or one to two years related experience and / or training in a similar position.

    CompensationPackage:

    HORIBA Instruments offers acompetitive compensation package that includes a 401(k) plan with a match;employee group dental, vision, life, and disability (short and long-term) paidfor by the company; medical insurance, family dental and vision insurance, andsupplemental life insurance available with reasonable employee contributions;employee assistance program; paid holidays, vacation, and sick time; flexiblespending accounts; and educational reimbursement and commuter benefit programs.

    If you are an individualwith a disability and need accommodation during the application/hiringprocess, please call (732)494-8660 for assistance. HORIBA will providereasonable accommodations, upon request, to support individuals withdisabilities to be able to participate in the hiring process. HORIBA iscommitted to making our workplace accessible for individuals with disabilities.

    EEO/AffirmativeAction/Veteran Status/Disabilities.


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