RMA Technician I
Cradlepoint

Overview

Cradlepoint was born in Boise and built for wireless. We are a team of authentic, hard-working, and innovative people driven by a shared vision toConnect Beyond the limits of wired networks. We help customers - big and small, across industries and around the world - utilize LTE and 5G cellular technology to connect people, places, and things, anywhere.We're at the forefront of the Wireless WAN and 5G - the next big waves in networking - and we remain as hungry and humble as the day we started. If you're hungry to be part of something big, come join us.
Responsibilities

How Will You Contribute to the Company?

The RMA Technician is responsible for testing, verifying, and refurbishing incoming RMA units from the field in a timely manner at a high level of quality. This position will also support the production and quality teams with troubleshooting and root cause analysis.

What Will You Do?

• Evaluate, troubleshoot, and test customer returned product
• Repair and refurbish products to production level quality
• Identify reoccurring issues and share knowledge with others to assist with defect prevention
• Maintain acceptable levels of RMA inventory
• Assist with process documentation
• Support other departments within Operations as needed
• Participate in continuously improving the RMA department and RMA process

Qualifications

Minimum Qualifications:

• High school diploma/GED
• Possess strong organizational and problem-solving skills
• Can communicate defect and root cause information to engineering, production, or tech support
• Can work both independently and as a team
• Possess an interest in computers and computer networking devices
• Adept with MS Office tools such as Word and Excel is necessary
• Can perform effectively with high quality with little direct supervision
• Can use common hand tools and testing tools

Bonus Points:

• Associate or Technical School degree
• Electronic device troubleshooting experience
• Basic understanding of router and modem operation

Note: Did you know that women and other marginalized groups often hold back on applying to jobs if they don't meet 100% of all listed requirements? We don't want you to hold back! If you don't check every single box above but still feel like you could successfully do the work, we encourage you to apply! We'd love to connect and see how you could add to our team.

Why Cradlepoint?

At Cradlepoint, we're one team - all in on inclusion. Celebrating the uniqueness of our individual team members across the globe helps us build diverse teams where we all can thrive. Our connected, community-focused culture enables each one of us to perform at our best and fully be ourselves.

Our Cradlepoint values drive everything we do:

• Stay humble and hungry: Be a curious learner, resilient, and competitive.
• Don't point a finger; lend a hand: We are one team! Communicate, provide support, and lift others.
• Make a difference: Prioritize, innovate, differentiate, and think big for customer success. Make a difference in work and in our communities.
• Keep it simple: Eliminate complexity. Reduce time to value.
• Enjoy the ride: Celebrate - appreciate - grow.
• Trust, Respect, and transparency: Be ethical, data-driven, respectful, and straight shooters who share openly.

We are creating the future of global connectivity & community. Come join us. You belong here.

Benefits & Perks:

• Competitive salary with a focus on a global market; Annual and Incremental Incentive plans; employee retirement plans (where available)
• Flexible Time Off with Global Holiday Schedules to promote work-life balance
• Wellness initiatives focused on the health and mental well-being of our team members and their families, including free membership to Headspace (a mindfulness and well-being app), an International Employee Assistance Program, and dedicated quarterly Well-being Days and No Internal Meeting Fridays.
• Ongoing training and development opportunities
• Eligible to participate in customary health and other benefit plans and programs based on location
• Work from home opportunities across our global locations with a culture rooted in inclusion and teamwork

Cradlepoint's Diversity, Equity, Inclusion, and Belonging mission is to create an inclusive work environment where all employees' differences are celebrated, their thoughts matter, and everyone feels safe to bring their authentic selves to work. We're proud to be an equal opportunity employer and aim to attract, develop, and engage top talent from a diverse candidate pool. It is our policy and commitment to provide equal opportunity employment for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law.

This job has expired.