Representative II, Customer Service Support (Disputes)
Resurgent Capital Services

About Us

Fueled by a fundamental belief in innovation, Resurgent Capital Services is an industry-leading financial services company in our sector. It all began 25 years ago when a small group of successful entrepreneurs had a vision for a new type of asset receivables company. One with a commitment to superior service and a personal touch with every interaction. We believe that demonstrating integrity in everything we do, maintaining a strong commitment to compliance, and doing things the right way is a sustainable business model. We want you to feel like your work has an impact and makes a difference every day. Join us as we develop strategies for change and transform the trajectory of your career!

Summary:

Customer Service Dispute Investigation Representatives are seasoned Customer Service/Support Representatives who utilize their extensive process knowledge to investigate and resolve all types of disputed accounts from consumers.

Responsibilities:

• Use investigative and analytical skills to resolve consumer disputes
  
• Research and verify accuracy of dispute documents; which may include contacting numerous sources to validate the information
  
• Process dispute documents (from Correspondence perspective as well as dispute perspective)
  
• Assist with identifying knowledge and process gaps to ensure first-rate Customer Service is provided
  
• Seek to improve overall customer experience
  
• Perform various administrative duties assigned by manager
  
• Properly updates and documents all operating systems and Customer Service applications as appropriate
  

Qualifications/Skills:

• 1-2 year(s) of Customer Service experience required
  
• Ability to identify process gaps and trends
  
• Preferred knowledge of using OnBase
  
• Preferred knowledge of processing all types of Correspondence and/or ACDVs
  
• Flexibility concerning job functions and scheduling
  
• Ability to maintain confidential information
  
• Ability to use cognitive skills to determine resolutions to customer inquiries
  
• Excellent communication skills and ability to work with a diverse team
  
• Excellent work ethic and integrity
  
• Detail-oriented, analytical, and extremely organized
  
• Ability to work individually with minimal supervision
  
• Computer proficient with various MS Office applications and efficient typing skills
  
• Must become Company certified in compliance with the FDPCA
  
• Working knowledge of both AMCS and OnBase is desired
  

Educational Requirements:

• High school diploma or equivalent
  
• Some college or equivalent work experience desired
  

Resurgent is an Equal Opportunity employer that is fueled by our diverse and inclusive work environment. Are you excited about this opportunity, but your skills and experience aren't an exact match? We encourage you to apply anyway! You may be just the person we are searching for to fill this or another position. We would love to consider you for the Resurgent team!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

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