Project Manager, Implementation
Tealium

WHO WE ARE

Tealium is the most trusted and world's largest independent customer data platform. Tealium connects customer data - spanning web, mobile, offline, and IoT devices - so brands can connect with their customers. Tealium's turnkey integration ecosystem supports more than 1,300 client-side and server-side vendors and technologies, empowering brands to create a unified, real-time customer data infrastructure.

Tealium's customer data solutions encompass tag management, an API hub, a customer data platform with machine learning and AI, and data management solutions that make customer data more valuable, actionable, and secure. Tealium has been a trusted provider of customer data solutions for more than a decade, and more than 850 top businesses worldwide including Microsoft, Hyatt, Gap, HSBC and Novartis rely on Tealium to power their customer data strategies.

Team Tealium works and lives across the U.S. and in nearly 20 countries across the world. We are intentional about our culture, our investment in our team members and how we care and connect.

Tealium = Teal + Helium. Teal: a vibrant reflection that evokes authenticity, trustworthiness, reliability, open communication and clarity of thought. Helium: we rise above, a kinetic force that elevates our customers' and our experiences beyond all others.

We win together with respect and appreciation for the talents required of all positions and the people who contribute to each of these.

We are looking for a Project Manager of Implementation who will be responsible for supporting the most important early phase of the customer lifecycle, on-boarding, and working with our Customer Success Team to deliver measurable outcomes. You will be responsible for rapidly translating business & technology requirements into outcomes and driving them to realize a fast time-to- value from their investment in Tealium.

YOUR DAY TO DAY

• Project manage a portfolio of varied customer on-boardings to drive successful outcomes.
• Maintain and track all projects and documentation, ensure proper and consistent communication of status to the client and Tealium Teams.
• Ensuring the platform is successfully rolled-out according to required timescales and customer initiative requirements.
• Collaborate with Sales and Customer Success Team members to accelerate time to value.
• Engage with customer stakeholders to understand their business and technical goals for using Tealium.
• Building relationships with key customer contacts to ensure high levels of satisfaction and to lay the foundations for continued growth and partnership.
• Understand and document client stakeholder roles & hierarchy within a detailed account to ensure successful transitions to the CS account team after on-boarding.
• Coordinate effectively with agencies and third parties.
• Help drive early adoption, setting KPIs and success metrics.
• Advocate and collect customer business use-cases to product development.
• Effectively organize enablement training and workshops.

WHAT YOU BRING TO TEALIUM

• You have a high level of intellectual curiosity and are passionate about ground breaking technologies like Tealium.
• You bring 4 + years of Project Management/Implementation experience in a SaaS environment dealing with simple and complex matrixed organizations.
• Excellent time management and a strong sense of urgency.
• You have the ability to think creatively, own issues and excel in fast-paced situations.
• You effectively communicate & negotiate with customers and internal teams in a timely manner.
• This includes prioritizing and escalating important issues, providing ongoing status updates and properly managing expectations
• You have the ability to travel for offsite client meetings.
• Strong problem-solving skills and ability to manage conflicting priorities.
• You're known for being a good collaborator and can motivate or maintain enthusiasm throughout the on-boarding engagement.
• You have technical domain knowledge of two or more of the following: Mobile, APIs, Automation, Marketing, Analytics or Programming (HTML etc).
• You have prior experience scoping projects and writing statements of work (SOWs) estimating work as it relates to cost, time, and resources.

At Tealium, we don't just offer the ordinary, we provide the extraordinary:

- Tealium WOWs (Ways of Work), our award winning culture is how with think, act and connect together at Tealium

- Mosaic, our commitment to diversity, equity and inclusion is grounded in our mosaic of diverse perspectives and shared belonging as we live in work across the US and in nearly 20 countries

- Tealium Cares, to promote caring in our communities, 15 hours of paid work time for volunteer activities and programs is offered annually

- Tealium Connects (remote-first working), enabling many of us to choose where we do our best work and offering new hire stipends to assist with purchasing things we need to support a successful home office environment

- Tealium Ownership, share in the success of Tealium by becoming an owner of Tealium beginning with new hire equity grants

- Tealium Time, unlimited paid time-off policy to offer flexibility to take time when needed and robust leave programs, including extended paid parental leave and company holidays

- Healium, health and wellness programs to help us be our best selves in the experiences of health, physical, mental, social, and even financial well-being and wellness

- Healium Be-Well Break, an annual all-company paid shutdown to provide a true break for us all

- Tealium LIFT (Learning is Facilitated at Tealium), offering a myriad of professional development opportunities with over 6,000 courses available on demand to best-in-class manager and leadership development programs

- Health and Related Benefits Programs, offering market competitive benefits programs

Collectively, we contribute our individual pieces (identity, experiences, heritage, backgrounds, religions, viewpoints, gender and more ) to form the mosaic of Team Tealium. It is our continuing philosophy to recruit and employ the best qualified individuals without regard to race, color, sex, religion, national origin, disability, age, sexual orientation, gender identity, and/or any other protected characteristic. Tealium does not tolerate unlawful discrimination of any kind and strives to be an inclusive and respectful workplace.

The highly relevant and differentiated positioning of Tealium's solutions makes this a unique and rewarding career opportunity.

#LI-Remote

*Offerings vary by level and location.

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