Ambulatory Services provides consulting and practice support to the Ambulatory practices of Brigham and Women's Hospital and Brigham and Women's Physician Organization. Ambulatory Services is charged with supporting ambulatory practices in improving operational, business and administrative outcomes, including but not limited to: service excellence, new patient access, productivity/financial metrics, regulatory compliance and Ambulatory quality and safety. The Project Coordinator provides administrative and project management support to the Ambulatory Services team at Brigham and Women's Hospital. The project coordinator will work at the direction of the Sr. Director of Ambulatory Services and in partnership with various members of the Ambulatory services team including the Executive Director, Manager(s), Sr. Project Manager(s), Project Managers, Project Coordinator(s), Operations Manager(s). The Project Coordinator works collaboratively with various team members to ensure successful planning and execution to achieve stated goals & tasks for any programs/projects assigned.
DUTIES AND RESPONSIBILITIES:
- Assists in providing support for core Ambulatory functions across assigned Departments/Divisions; Access, Growth, Patient Experience, Revenue Cycle, Quality and Safety and compliance.
- Supporting comprehensive project management of strategic initiatives:
- Helps to develop and maintain project work plans including identification of key stakeholders, deliverables, timelines and required resources for initiatives related (but not limited) to: patient access, service excellence, patient safety, clinical compliance, and operations improvement.
- Contributes to day-to-day operational, logistical, and project management aspects of projects, such as meeting schedules, agenda development, wrap-up notes and next steps, etc.; helps to ensure project requirements are achieved in a timely fashion and within guidelines.
- Crafts messages and creates communications related to project plans/status. Ability to communicate, verbally and written, in a concise and timely manner information relevant to his/her manager, the team, and workgroups/stakeholders, as appropriate.
- Troubleshoot issues for project team, workgroup, stakeholders or end-users
- Execute analyses, create dashboards, and organize data to guide decision-making and support initiative implementation:
- Executes quantitative and qualitative analyses to guide decision making and determine project direction.
- Creates, maintains and improves data entry, dashboards and other data communication vehicles to advance Ambulatory's public reporting infrastructure.
- Develops and administers surveys and organizes data
- Collects, organizes, summarizes materials for presentations by the Ambulatory Services Team.
- Establish, maintain and continually improve coordinated, effective communications for the Ambulatory
- Drafts written communications for a variety of Ambulatory audiences through multiple channels, including newsletters, email updates, intranet site, etc.
- Contribute to meeting organization, including establishing agendas, drafting slides/materials, coordinating presenters and managing logistical components of meeting planning.
- Manages complex initiatives and responds quickly to changing issues and priorities involving multiple departments and stakeholders. Includes Troubleshooting issues for project team, workgroup, stakeholders or end-users
- Prioritizes work efforts and when necessary transparently communicating priorities to team leads to ensure expectations and deadlines are met and/or appropriately adjusted to be met
- Participates in Ambulatory Services infrastructure and team efforts, meetings and retreats with possible role in planning, scheduling, or setting agenda
- Ad hoc and ongoing projects and duties as assigned by the Executive Director, Senior Director, Manager(s), Sr. Project Manager(s), Project Managers, Project Coordinator(s), Operations Manager(s), as appropriate.
SKILLS AND ABILITIES:
- Bachelor's Degree required.
- Experience working in a health care practice-setting, is desirable.
- Strong analytical, organizational, interpersonal and demonstrated customer service skills required.
- Experience with data management, and proficiency with Microsoft Office products such as Outlook, Excel, PowerPoint, and Word.
- Demonstrated expertise in managing working relationships in a matrix structure, preferred.
EEO Statement Brigham and Women's Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.
- Strong interpersonal skills
- Ability to establish and cultivate constructive client relationships
- Ability to navigate and develop effective working relationships within a large, matrixed organization
- Strong communication and presentation abilities
- Demonstrated organizational and analytical skills.
- Demonstrated ability to identify problems and follow through until resolution.
- Independently motivated and a self-starter.
- Ability to manage multiple tasks simultaneously to meet department objectives and deadlines consistently, set priorities, and work independently.
- Ability to navigate and develop effective working relationships with a large, matrixed organization.
- Excellent writing and presentation skills at all levels throughout an organization.
- Ability to navigate and develop effective constructive relationships in a large, matrixed, especially in a demanding and changing environment.
- Ability to work well with others in a demanding and changing environment.