Program Manager
INTERSYSTEMS CORPORATION

The Program Manager is a senior implementation role responsible for successful delivery of implementation projects using the InterSystems implementation methodology. The Program Manager maintains a senior relationship between InterSystems, the customer and Implementation Partners, throughout the project implementation cycle. He or she will ensure appropriate project/program quality, governance and facilitate stakeholder management during the HealthShare solution delivery cycle. The Program Manager will be the escalation point for customers, InterSystems and Implementation partners for implementation activity.

The Program Manager will oversee the work of Project Managers and Project Team during implementations and reports to the Implementation Director.

• Be the ambassador to the customers for whom the solution is being implemented and be the escalation point between the customer and the Implementation Director.
• Oversee and manage multiple projects at the same time, ensuring the project is complete with quality and cost effectively.
• Provide leadership and guidance to the project team and use influential and persuasive skills to mobilize internal and external resource to achieve the necessary results.
• Manage the Project and the processes therein - including the definition and on-going monitoring of the Project Implementation statement of work.
• Define the project scope, goals and deliverables in collaboration with ISC Solution Architect, senior management and stakeholders
• Work jointly with ISC Technical Leader on the Project Implementation Plan design and solution benefit strategy.
• Define the resource plan and project costs forecast.
• Manage the Project Plan execution.
• Manage the customer success adopting HealthShare solutions.
• Manage the Communications Plan and Project Governance execution.
• Carry out the management and escalation of risks and issues.
• Manage the project budget.
• Ensure that the project team members are aware of and remain compliant with all the relevant procedures and policies
• Manage implementation partners hired for projects, following recommended InterSystems best practices.
• Proactively manage changes in project scope throughout the project.
• Planning for risk and developing mitigation strategies.
• Recognizing areas for internal improvement and developing plans for implementing them.
• Ensure appropriate communication between the members of the project team and report on project progress and other project specific information to stakeholders.
• Work proactively and collaboratively with other team members to achieve team goals and establish a culture of success and learning within the team.
• Other duties may be directed by the company from time to time.

Experience Required:

• 10 + years of Health IT Project or Program Management experience.
• Experience delivering complex integrated Healthcare solutions in a customer facing role.
• An extensive track record of managing and implementing large electronic medical records projects or Clinical information interoperability projects.
• A strong background and understanding of healthcare industry activities; the ability to understand the needs of a successful healthcare business operation.
• Experience of full project lifecycle through initiation, execution, go-live and closure,
• Experience managing resources, time tracking, budgets, and forecasting.
• Experience leading a diverse / multi-disciplined team,
• Experience communicating across all levels of an organization,
• Available for consultation beyond normal business hours if necessary and willing to travel,

Experience Preferred:

• Knowledge and Experience with InterSystems technology

About InterSystems

Established in 1978, InterSystems provides innovative data solutions for organizations with critical information needs in the healthcare, finance, and logistics sectors and beyond. Our cloud-first data platforms solve interoperability, speed, and scalability problems for organizations around the globe. InterSystems also develops and supports data management in hospitals through the world's most proven electronic medical record, as well as unified care records for health systems and governments through a powerful suite of healthcare data integration solutions. The company is committed to excellence through its award-winning, 24×7 support for customers and partners in more than 80 countries. Privately held and headquartered in Cambridge, Massachusetts, InterSystems has 25 offices worldwide. For more information, please visit InterSystems.com .

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