Product Information Specialist
Benjamin Moore

Overview:

Our Customer Service team represents the Benjamin Moore brand by providing excellent customer service while developing relationships with customers. You’ll get to know our brand inside and out and make sure that the voice of the customer is heard throughout the company. The ideal candidate will be a true “people person.” If you're the type of person who enjoys finding creative ways to resolve problems and wants to grow with a company, then this is where you belong.

RESPONSIBILITIES:

• Exhibits flexibility and creativity to meet customer experience expectations
• Comfortable pivoting to handle inquiries from our B2B customers, B2C customers, and internal customers
• Obtain and evaluate relevant information to handle inquiries and complaints and either resolve customer issues or properly escalate
• Work with internal teams to assist in escalations, assigning opportunities/prospects, communicating technical inquiries & complaints to drive continuous improvement
• Responsible for delivering consistently excellent customer service over the phone and in writing
• Become proficient with company policies and Marketing programs around promotions, freight policy, product information
• Knowledge of Paints and Coatings Industry to educate our customers, convert competitive specifications, and assist with technical inquiries
• Ability to certify and learn our SAP ERP system
• Adept at navigating systems, procedures, and other resources to provide accurate and timely resolution to customer inquiries, and documenting problem resolution
• Can prioritize and manage multiple tasks simultaneously in a dynamic office environment
• Other duties as assigned

QUALIFICATIONS:

• Minimum of 2-years sales, retail, or customer service experience with previous experience in a paint store, big box retail paint counter, or paint industry
• Strong customer service focus
• Demonstrated ability to prioritize and perform multiple tasks
• Good organizational skills; detail oriented; self-starter
• Ability to read and interpret documents such as safety rules, technical instructions, and procedure manuals
• Excellent verbal, written and telephone communication skills
• Advanced knowledge of Windows & MS Office Suite required
• Demonstrated ability to multi-task with keyboarding and phone required
• SAP and CRM knowledge preferred.

Diversity, Equity & Inclusion

At Benjamin Moore, we believe diversity of culture, talent, and varying perspectives is key to a collaborative, innovative, and successful business. We are committed to driving change within our organization through purposeful Diversity, Equity & Inclusion (DE&I) efforts, while also focusing on our customers and communities in which we serve. Our DE&I efforts allow each of us to authentically live our corporate values of Openness, Integrity, Community, Excellence and Safety. Our Social Impact programming of strategic local and national partnerships, in-kind donations, volunteerism, and more expands our ability to make a difference in the lives of all of our stakeholders. We hope you will join us and become an advocate for diversity and inclusion here at Benjamin Moore.

At Benjamin Moore & Co, we don’t just accept difference — we celebrate it, we support it, and we thrive because it benefits our employees, our products, and our community. We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Benjamin Moore is proud to be an equal opportunity employer.

Student Loan Repayment Assistance Program

Benjamin Moore provides Student Loan Repayment Assistance Program to support eligible active employees who graduated from an accredited post-secondary educational institution. The Repayment Program is intended to contribute to reducing employee’s student loans. The Company follows all rules and regulations concerning the taxability of student loan repayments provided under applicable law.
Company Profile

Click to see how you can paint your future!

The color of pride: Benjamin Moore is proud to be a part of Berkshire Hathaway, which was recognized by Fortune magazine as the world's fourth most admired company. And for more than 130 years we've been a respected leader in the architectural coatings and home décor landscape; creating the products and tools that enrich and beautify thousands of communities each day. We recognize that our associates are the driving force behind our success, and we strive to provide a work environment where hard work, creativity and purposeful collaboration are fostered and encouraged.

Join a company where innovation is constantly recognized as we look for individuals who produce world-class products, best-in-class services and customer experiences, design pioneering paints using the latest technologies and deliver unparalleled value and brand experiences for our customers and retail network.

Safety

At Benjamin Moore, our people are the heart of the company and our number one asset. We are committed to providing safe working conditions at all of our locations and have invested heavily in measures aimed at keeping employees healthy during the COVID-19 pandemic. With safety as one of our core company values, we've modified facilities and work schedules to support social distancing, established enhanced cleaning and sanitization protocols, and regularly provide personal protective equipment to all employees—including masks, gloves and hand sanitizer. Ensuring the well-being of our team members is a top priority.

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