Pre Billing Supervisor
GreatCall

As our Prebilling Supervisor your primary responsibilities will be to supervise the Prebilling team by ensuring that the weekly and monthly exception files are worked, account maintenance is performed and to oversee the process of monthly billing cycle adjustment files. This individual will plan, direct, supervise and evaluate work flow for a group of Prebilling Analysts, as well as provide coaching and mentoring, helping them increase their efficiency in the processes they support. This individual will be expected to work closely with their team and other managers to implement process improvements.
*RESPONSIBILITIES*

* Develop and maintain Billing Operations processes and standards
* Provide direct reports with clearly defined expectations, assigning work/tasks appropriately, providing feedback to track analystsa performance and assuring progress toward goals/objectives is made
* Identify global issues at the Payor level, analyzing trends and presenting to management potential solutions
* Implement strategies to continually improve the department performance
* Assist in the interviewing, selection, and training of new personnel and assess the learning curve of the Prebilling Analysts via progress tracking
* Ensure all bad debt adjustments are processed before month-end within the established guidelines.
* Manage the authorization requests ensuring they are received before expiration and ensure all eligibility is checked on all non-automated accounts.
* Supervise a staff of Analysts including developing Key Responsibility Areas, conducting performance evaluations approving time cards and tracking attendance
* Other duties as assigned
*QUALIFICATIONS*
*Education: * Associates degree preferred or equivalent experience
*Experience* :

* Minimum 2 years of experience in billing systems support in a personal emergency response, DME, healthcare or telecommunication preferred
* Minimum 2 years of supervisory experience leading a team of 8 or more employee required
*Knowledge/Skills/Abilities:*

* Computer skills including typing and prior experience using Microsoft Office Suite with emphasis on Excel
* Proficient knowledge and use of Microkey software preferred
*Personal Attributes*

* Resourceful and able to multi-task
* Ability to manage and measure workloads
* Ability to confront direct reports when problems arise
* Ability to maintain composure in a stressful environment
* Ability to build effective teams
* Effective Communication skills
* Committed to professional growth
* Results oriented
* Time management skills
*Benefits:* Medical/Dental/Vision/LTD/Life/PTO/401K
CST practices equal opportunity employment with respect to hiring, placement, promotion, termination, layoff, transfer, leave of absence, compensation, training, and all other terms and conditions of employment. CST does not discriminate against nor make decisions based on an individualas race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military.