PHLEBOTOMY TRAINER/EDUCATOR / 40 HOURS / ROTATING / BWH - PATHOLOGY
Brigham & Women's Hospital(BWH)

Boston, Massachusetts


GENERAL SUMMARY/ OVERVIEW STATEMENT: Summarize the nature and level of work performed.

Oversees the training and competency program for the Department of Phlebotomy under the guidance of the Phlebotomy Manager and Medical Director. Develops procedures and provides training for Inpatient and Ambulatory phlebotomy staff, including those at off-site locations. Ensures that all staff performing venipuncture are competent and perform the procedure in accordance with departmental policies and procedures. Monitors and tracks competency assessment for all phlebotomy staff.. Serves as the lab liaison in dealing with procedural aspects of phlebotomy. Provides back up to Inpatient and Ambulatory Phlebotomy Supervisors and Team Leaders when necessary.

PRINCIPAL DUTIES AND RESPONSIBILITIES: Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation.

1. Works in conjunction with the Medical Director and Phlebotomy Manager to develop and maintain an effective phlebotomy training program that focuses on all aspects of the role including decision making, dealing with difficult patients, communication, and procedural competency.

2. Works in conjunction with the Medical Director and Phlebotomy Manager to develop and maintain Standard Operating Procedure Manuals for the Department of Phlebotomy.

3. Oversees complete training of all phlebotomy and other clinical staff and monitors staff for remedial training. Provides feedback to Manager and Supervisors. Communicates principle/theory to clinicians and other professional staff.

4. Participates in department continuing education including training programs expanding scope of knowledge. Participates in Clinical Laboratory committees and education programs to improve safety, communication and customer service.

5. Responsible for the training and instruction of medical students and other hospital employees as requested.

6. Responsible for overseeing new employee training and evaluating additional training and competency needs of phlebotomy personnel.

7. Responsible for providing annual age-based competency testing for each phlebotomist in accordance with departmental policy.

8. Notifies and assists the Phlebotomy Manager, in capacity as phlebotomy liaison to other hospital departments, of all reported problems or new procedure requests.

9. Participates in department and hospital wide Quality Improvement initiatives including safety and patient identification audits.

10. Assist with follow-up for safety reports. Analyzes departmental metrics related to phlebotomy (e.g., volume, productivity, turnaround times for stat and timed labs) and assists with process improvements.

11. Serves as the laboratory liaison in dealing with venipuncture or other phlebotomy-related issues. Provides phlebotomy training, competency assessment and support to off-site locations.

12. Handles complex and difficult service situations and is able to work to train staff to handle such situations.

13. Serves as a resource for the phlebotomy and Lab Control staff. Provides dispatching coverage for the Team Leaders if needed.

14. Provides oversight in the absence of the supervisor on weekends and holidays.

  • Makes changes in the schedule as necessary.
  • Provide coverage as needed.


  • 15. Uses sound judgment in handling problems. Notifies supervisor or manager as appropriate

    16. Responsible for ensuring that all phlebotomists complete annual in-services, safety training and other forms of documentation as mandated by hospital policy and in accordance with the Joint Commission standards.

    17. Assists phlebotomy manager and supervisors with on-boarding new phlebotomy locations.

    18. Is responsible to be aware of the Joint Commission National Patient Safety Goals and to compile with BWH Hospital and Laboratory polices and procedures. Follows all safety and infection control guidelines and policies.

    19. Performs other duties as required.

    Qualifications
    1. Phlebotomist with ASCP certification required. B.S. or A.S. Degree in medical laboratory science/biology with equivalent experience preferred.

    2. Prior experience as a trainer or educator preferred.

    3. Minimum of five years phlebotomy experience including newborn, adults, and elderly

    4. Three years of concurrent supervisory experience preferred.

    SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: (MUST be realistic, neither overstated nor understated, and related to the essential functions of the job.)

    1. Must possess interpersonal skills to interact effectively with physicians, nurses, laboratory personnel, departmental supervisors/head nurses, administrators and phlebotomy staff.

    2. Must be able to perform as a senior team member providing direction and guidance to less experienced phlebotomists.

    3. Knowledge of the anatomy and physiology of veins and neonates' heels. Knowledge and practice of proper aseptic technique necessary to prevent injury to self and patients.

    4. Must have competency in computer software tools, including word-processing, spreadsheets, and databases.

    5. Must have the ability to promote a spirit of professionalism, excellence in customer service, and excellence in performance among the staff.

    6. Work requires occasional lifting and carrying objects weighing up to 20 pounds.

    7. Work requires regularly stooping and bending.

    8. Work requires regularly reaching and grasping objects below and above shoulder level and frequently reaching and grasping objects at shoulder level.

    9. Work requires occasionally pushing and/or pulling non-motorized equipment (e.g., stretcher, cart, etc.) weighing 21 to 50 pounds.

    10. Work requires regularly grasping and fine manipulation with hands.

    WORKING CONDITIONS: Describe the conditions in which the work is performed.

    1. Stressful environment. Extremely busy department.

    2. Must be able to navigate all areas of the hospital.

    3. Potential exposure to infectious bloods and body fluids.

    4. Must be able to work various shifts and various days. Schedule flexibility is required.

    WORKING CONDITIONS: Describe the conditions in which the work is performed.

    Very busy and fast pace work environment. Constantly changing work environment.

    .

    EEO Statement
    Brigham and Women's Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.



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