Patient Services Coordinator - Full Time- Remote
Community Health Center

Job Description Summary:
Job Description Summary
Community Health Center, Inc. (CHC) with offices in Connecticut, Colorado and California, is one of the country's most creative and dynamic providers of primary medical, dental, and behavioral health services, and a leader in practice-based research, health professionals training, and use of innovative technologies to advance health and healthcare. CHC is designated as a federally qualified health center and a patient-centered medical home by HRSA, the Joint Commission, and NCQA, respectively. We deliver more than 500,000 patient visits per year from primary care hubs and community clinics across the state of CT, all connected by technology and common standards for quality. We employ several hundred medical, dental, and behavioral health providers who are engaged in practice, teaching, and research. Our Weitzman Institute is devoted to research and practice transformation and is recognized around the country as one of the premier research institutes focused on improving health care and health outcomes for special and vulnerable populations. In addition, the organization has developed three wholly owned subsidiaries from the original pilot developments within the Weitzman Institute: the National Nurse Practitioner Residency and Fellowship Training Consortium (NNPRFTC), the National Institute for Medical Assistant Advancement (NIMAA), and ConferMed

Job Description:

• 
  
  JOB SUMMARY
  
  The Patient Services Coordinator is responsible for building, maintaining and assisting with the design of Community Health Center, Inc. (CHCI's) provider scheduling templates. The PSC will ensure CHC's provider templates are built in accordance with CHCI'S template guidelines, and raise concerns to his/her manager. In addition, the Patient Services Coordinator is responsible for the timely and efficient processing of behavioral health authorizations. The PSC will actively manage and take ownership of all assigned tasks to ensure timely and accurate completion as expected by the agency. The PSC will consistently demonstrate efforts to maintain and improve job specific competencies. The PSC may also take patient calls, or perform other tasks, as assigned by his/her manager or the VP of Practice Administration.
  

ROLE AND RESPONSIBILITIES

• Timely, efficient and accurate processing of template change requests, in accordance with CHCI's template guidelines. This includes escalating requests that require manager approval

• Performs periodic audits of provider scheduling templates to ensure compliance with CHCI's template guidelines and provides suggestions for improvement

• Tracks progress and completion of template change requests within CHCI's request application

• May assist with template design process

• Timely, efficient and accurate processing of Behavioral Health authorizations and denials, including offering suggestions for reducing denials

• Assistance with other tasks as assigned by manager, including answering and coordinating phone calls
• QUALIFICATIONS
  
  Required Skills and Education
• Associates degree preferred
• Healthcare experience in Medical, Dental, or Behavioral Health preferred
• Experience with electronic medical record and practice management systems preferred
• Strong customer service skills
• Excellent verbal and communication skills
• Proven ability to multitask
• Problem solving and critical thinking skills
• Bilingual Skills a plus (Spanish, Portuguese, Polish preferred)
• PHYSICAL REQUIREMENTS/WORK ENVIRONMENT
• Hours may vary to accommodate operational needs between the hours of 7am - 5pm Mon-Friday and 7am - 4pm Saturday
• This position is 100% remote (work from home)
• Minimal physical effort. Must be able to operate computer and telephone continuously. Regular regional travel as necessary.

Location:
Knowledge and Technology Center
City:
Middletown
State:
Connecticut

Time Type:
Full time

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