Patient Relations Coordinator Full-Time Days - Boise
Saint Alphonsus Health System

Employment Type:
Full time
Shift:

Description:
At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work, and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care.
Saint Alphonsus Health System is currently looking for a dynamic and detail oriented individual to join our amazing Patient Relations team. The Patient Relations Coordinator will be located at our Boise Hospital off Curtis Rd. and I-84; you'll work 8am-4:30pm Friday-Tuesday (Wed and Thurs off).

As a Patient Relations Coordinator at Saint Alphonsus Health System, you will support the managers by serving as a coordinator, liaison and educator in regard to the patient and family concerns and grievance process. You will visit units as needed to coordinate customer service practices and assist staff in management of challenging customer relation situations while following current regulatory guidelines and standards in regard to investigating and resolving customer concerns.

Our ideal candidate will be deadline driven with good problem-solving skills. Must possess a high degree of precision and accuracy as well as the ability to prioritize and organize effectively. Additionally, must possess incredible customer service skills, with a strong ability to de-escalate and communicate in stressful, escalated situations.

General Requirements:

• Healthcare and customer service experience preferred.
• Conflict management experience and de-escalation techniques preferred.
• Requires the ability to work well independently and as part of a collaborative team.
• Excellent written and oral communication and team building skills required.
• Must have strong people skills.
• Computer and audiovisual skills required.

Education:

• High school diploma or equivalent required. Associate or Bachelor's degree preferred.

Essential Functions:

• Knows, understands, incorporates, and demonstrates the Organization's Mission, Vision, and Values in behaviors, practices, and decisions.
• Follows current regulatory guidelines and standards in regard to investigating and resolving patient grievances.
• Maintains a database related to process and outcomes of the patient concern and grievance response program.
• Assists the manager with
  - management of investigation and response to concerns and grievances including coordinating communication with patient/family members regarding resolution of concerns and assists them in accessing grievance processes
  - education, in-services and training efforts
  - determining need to revise or implement new internal policies and procedures to create a more effective program.
• Assists the supervisor with preparing reports on concerns and grievance process and outcomes to appropriate departments and committees.
• Advanced communication and customer service skills to communicate information (verbally and written) to a variety of roles clearly, respectfully, and adapt communication based on the receiver's current knowledge base.

Why Saint Alphonsus?

• We are serious about fostering an environment focused on personal and professional growth and offer opportunities that empower our colleagues to develop their careers.
• Saint Alphonsus Health System is a four-hospital regional, non-profit, faith-based, Catholic ministry with over 4,300 associates and a 950+ medical staff which serve 700,000 people in Idaho and Oregon.
• We are anchored by the only Level II Trauma Center in the region, Saint Alphonsus Regional Medical Center (Boise), providing the most experienced care to the most critically ill patients.
• Centers of Excellence include: Cardiovascular, Neuroscience, Oncology, Orthopedics, Trauma & Emergency and Women's & Children's.

Colleagues of Saint Alphonsus Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health!

Visit www.saintalphonsus.org/careers to learn more about the benefits, culture, and career development opportunities available to you at Saint Alphonsus Health System.

Visit Saint Alphonsus on LinkedIn, Facebook, Instagram, YouTube, and Twitter!

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

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