Partner Access Support Specialist II
ADP

Elk Grove Village, Illinois

This job has expired.


ADP is hiring a Partner Access Support Specialist.

  • Are you ready to join a company offering career advancement opportunities throughout your career journey?
  • Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
  • Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may be an opportunity for you. Read on and decide for yourself.

In this role, you will serve as ADP's front-line for solving partners' challenges, including issue resolution, answering questions, helping partners, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and partner satisfaction in your hands.

The nature of what you do every day will not change -- your #1 goal is to help partners who have between 50 - 999 employees. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each partner. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!

To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with partners that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our partners to understand and take action on. As a result, your partner satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos

Ready to #MakeYourMark?  Apply now!

To learn more about Partner Services at ADP,watch here: https://adp.careers/partner_Services_Videos

WHAT YOU'LL DO: Responsibilities

What you can expect on a typical day:

Be a Trusted Advisor and Problem Solver. You will use your wide breadth of expertise to help ADP's partners solve problems for time-sensitive issues by taking a broad perspective to resolve issues and provide solutions. You will take the initiative to seek answers and positive outcomes. 

Build Relationships.You will build relationships with partners using the phone, email, and/or chat, where you will strive to exceed partner expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of "Integrity is Everything." 

Educate and Provide Recommendations. You will leverage your ADP product and services knowledge to help partners understand our products' value. You will take partner input and turn it into recommendations for your leaders on best practices and solutions training. 

Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.

TO SUCCEED IN THIS ROLE:Required Qualifications

  • 3 - 5 years of experience working in partner service/customer service environment or systems integration environment.
  • You can work overtime hours during peak seasons.

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

  • Experience noted above OR
  • Military experience where skills including teamwork, resilience, negotiation, trust-building, and a "never lose" mentality will help you build team and partner relationships, identify solutions, and achieve success.


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