OUTREACH PROGRAM MANAGER-TRAUMA BURN/ 40 HOURS/ BWH BOSTON
Brigham & Women's Hospital(BWH)

Boston, Massachusetts


The Trauma Outreach Manager (TOM) is a master's prepared nurse with an expertise in the management of the trauma patient and trauma systems. The TOM reports directly to the Nurse Director, Trauma and Burn Program. This position serves as a central point of reference for information about all patients transferred into our program from outside facilities. This individual will guide the development of administrative and clinical aspects of the program as it relates to our relationships with outside facilities. S/he will be directing and/or collaborating with a diverse range of internal and external contacts, ranging from pre-hospital providers, patients/families, care improvement consultants, nurses, surgeons, and other care providers and multidisciplinary specialists, as well as medical directors. The scope of the position includes knowledge of: complex trauma and burn patients, organization and integration of individual hospitals into the regional and state trauma system and quality and safety programs.

  • Provides an environment for optimal interfacility (contract and non-contract referral centers) clinical management and transfer of trauma patients.
  • Ensure an efficient system for the transfer of trauma patients from contract and non-contract hospitals to the BWH trauma center
  • Collaborate with identified clinical and administrative leadership at contract and non-contract referral centers to develop joint protocols for optimal care.
  • Develop, implement and evaluate approved policies, procedures and standards of care necessary for the delivery of excellent patient-focused care across the continuum of care from injury to definitive care.
  • In conjunction with the Trauma Medical Director and Nurse Director, responds to change in clinical practice by planning, designing, implementing and evaluating guidelines, protocols and standards in the management of trauma patients.
  • Promote an environment that is sensitive to the culturally diverse needs of patients and their families.
  • Provide feedback to all referral centers on trauma and burn patients transferred to the BTS service at two points in time: initially within 48 hours of transfer, and then upon discharge from the BWH.
  • Participate in a Multidisciplinary Peer Review and Trauma Executive Committees at the referral centers and at BWH .
  • Maintain knowledge of the external regulatory agency (American College of Surgeon and Department of Public Health Commonwealth of Massachusetts) requirements for verification and designation of trauma centers.


  • Develops, implements, and evaluates educational programs based upon assessed learning needs of patients, families, and staff.
  • Complete an initial educational gap analysis for MD's, RN's and EMT's at or associated with contract referral centers regarding the clinical management of trauma patients.
  • Develop an educational program to address needs identified by the gap analysis to include programs for physicians, nurses, and pre-hospital providers.
  • Conduct educational programs as directed by needs assessment and clinical and administrative recommendations from the outside facilities.


  • Leads and participates in the development and ongoing evolution of the trauma quality and safety program.
  • In conjunction with the Trauma Medical Director and Nurse Director, evaluate the outcomes of patient care including care delivered prior to arrival at BWH.
  • Provide concurrent collection of patient care quality metrics for inclusion in the assessment of quality outcomes on all trauma patients.
  • Under the direction of the Trauma Medical Director and Nurse Director establish corrective action plans for quality metrics that have been identified as failing to meet established standards of care.
  • Provide quarterly reports to Trauma Workgroup summarizing:
  • clinical activities specific to the contract referral centers
  • quality metrics specific to the contract referral centers
  • Supports the activities directly related to the processes required to Trauma and Burn Center accreditation at BWH.


  • Demonstrates accountability for ongoing personal/professional development
  • Maintain and update clinical knowledge and skills based on current nursing and health care practices.
  • Identify own learning needs and goals, and design a plan to meet them.
  • Participate in activities on state, regional, and national levels that foster peer support and networking.
  • Fulfill professional role through involvement in professional organization activities, presentations, and publications.


  • Note: This role requires travel to referral facilities, as well as occasional early or late meetings and weekend meetings to accommodate clinician and community stakeholders' schedules.

    Qualifications
    • BSN and Masters degree required; current Massachusetts RN licensure required.
    • 10 years experience in health care and/or public health required.
    • Database management and analysis experience required.
    • TNCC certification required, TNCC instructor required.
    • ATLS coordinator certification preferred.
    • Experience in health care and patient safety quality measurement, reporting, and improvement.
    • Previous leadership or project management experience, including statistical concepts and applications.
    • Experience working in a large and complex health care organization.
    • Competence with MS Word, Excel, PowerPoint, and Access, with ability to utilize spreadsheet and graphic programs to produce bar graphs and charts, are required for this position.


    EEO Statement
    Brigham and Women's Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability. BWH I CARE Standards



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