Order Management Specialist
Carlisle Construction Materials

Phoenix, Arizona

This job has expired.


Carlisle Construction Materials (CCM), is a global leader in the building materials industry. We've been around since 1917. In just the past six years, our company has grown by nearly 70%.

If you love a good challenge, you'll fit right in.

We are looking for an Order Management Specialist (OMS) to join our Customer Success team at our Petersen Aluminum facility in Phoenix, AZ.

The OMS is responsible to service key accounts working in conjunction with the Regional Sales Manager and Outside Sales Representatives to meet the needs and expectations of all Petersen customers. The OMS provides customers with timely communication, product information, and accurate orders/quotes. The OMS will serve as the customer's advocate from project start to finish.

Job Responsibilities:

Develops and maintains customer relationships making customer satisfaction top priority
Provide timely support via phone and/or email in response to customer inquiries including but not limited to entering RFQ's, orders and RMA's, expediting, and providing product data
Responsible for order entry of customer purchase orders into Metalware/ SAP and validating data integrity
Pro-actively manage backlog to ensure scheduled deliveries are met and track open quotes and projects with key customers
Verifies lead times on purchases orders and communicate to the customer
Support requests from outside sales representatives and sales managers to ensure customer needs are met
Interacts with internal departments (credit & production) to ensure customer expectations are communicated and met
Ability to anticipate issues and work with cross-functional resources for problem resolution
Prepares documentation as needed and handle all documents and correspondence professionally and in a timely manner

Job Requirements:

High School diploma or GED required with 2 to 5 years of experience in roofing industry, architectural metal sales or similar construction industry is a required; Bachelor's degree in Business Administration preferred.
Ability to read and interpret blueprints and shop drawings preferred
Strong listening, organization and problem-solving skills
Understanding of basic math, reading, and writing skills
Ability to complete assigned tasks under stressful situations
Professional communication skills

Physical Requirements:

Sitting (60%)
Standing (20%)
Lifting, bending, and twisting (10%)
Walking (9%)
Squatting, reaching above shoulders, Driving, and Climbing (1%)

When you join CCM, you'll become part of a team that looks out for you, listens to your ideas and appreciates your work. We think we've got something pretty special here, and our employees seem to agree.

Employees also enjoy some of these great benefits!

Time off -- Hard work should be rewarded. You'll receive paid vacation and a generous amount of paid holidays.

Healthcare -- We offer multiple options. Choose the one that fits your lifestyle. CCM picks up a generous amount of the cost.

Retirement Fund -- Save for your retirement with a traditional or Roth 401k. We'll match a portion of your contribution starting on your first day of work.

Training -- We believe in being lifetime learners, so we offer dozens of training programs in the classroom as well as online.

Tuition Reimbursement -- Ready to get the degree? We'll pick up 90% of your tuition cost.

Idea Teams -- You can be part of helping us solve some of our toughest challenges or developing the next break-through innovation.

Unlimited Coffee -- Caffeine fuels some of the best ideas.

Job Type: Full-time

• Education - High School diploma or GED required with 2 to 5 years of experience in roofing industry, architectural metal sales or similar construction industry is a required
• Bachelor's degree in Business Administration, Sales and Marketing with a minimum of 2 to 5 years of experience in roofing industry, architectural metal sales or similar construction industry experience is preferred.
• Ability to read and interpret blueprints and shop drawings preferred
• Strong listening, organization and problem-solving skills
• Understanding of basic math, reading, and writing skills
• Ability to complete assigned tasks under stressful situations
• Professional communication skills
• This individual must be willing to make cold calls on prospective customers under the supervision of the Sales Agent/Representative, Sales Manager, or Regional Manager

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled


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