Operations Manager - DS Day Services - City Square Employment Supports (CSES) - $3,000 Bonus
Bay Cove Human Services, Inc.

$3,000 Bonus - $1,500 after 3 months - $1,500 after 6 months
Mission Statement

Bay Cove Human Services partners with people to overcome challenges and realize personal potential.

Job Summary:

Your position as Operations Manager supports this mission through providing all aspects of administrative management of the Division's program services. This is a non-exempt position.

Essential Functions of Position:

Clinical and Rehabilitation Skills

• Protects the rights and dignity of the individuals we support.
  
• Safeguards the confidentiality of those supported by the programs.
  
• Completes other duties and projects as assigned by the Director.
  
• Provides effective crisis prevention and intervention.
  

Administrative and Operations Responsibilities:

• Monitors program expenditures within the contracted budget.
  
• Ensures that contact with customers and outside agencies is provided in a professional manner on an ongoing basis.
  

• Maintains a positive and professional relationship with the program's neighbors, community members, involved family members, colleagues and funding sources.
  

• Completes consumer payroll as necessary including; printing weekly, monthly and quarterly payroll reports.
  
• Completes monthly consumer billing
  
• Maintains accounts receivable procedures for production customers and invoicing for all contracted jobs.
  
• Submits requests for payment of all bills to the Bay Cove accounting department.
  
• Records and deposits payments received and requests postage meter checks as necessary.
  
• Submits weekly staff time sheets to payroll department and prints up new staff time sheets weekly.
  
• Maintains monthly attendance sheets for programs.
  
• Coordinates the repair of the postage machine, photocopier and other program equipment.
  
• Orders office and program supplies as needed.
  
• Insures that interoffice mail is delivered daily to other departments.
  
• Oversees the distribution of petty cash for the programs and weekly reconciliation of petty cash.
  
• Ensures that agency and regulatory standards are met and maintained, including agency QA audits
  
• Assumes responsibility for keeping driver's license current.
  
• Maintains a safe driving record.
  
• Assumes responsibility for the basic care of the agency vehicles.
  
• Maintains the agency vehicle log accurately.
  
• Follows and implements all program safety procedures.
  

Requirements for the position

Professional Characteristics:

• Demonstrated ability to work effectively and collaboratively with a culturally diverse population of clients, other care providers, family and community members.
  
• Demonstrated supervisory and management experience.
  
• Ability to work collaboratively as a member of multidisciplinary and cross-functional teams.
  
• Ability to work as an effective change agent.
  
• Professional documentation and communication skills, as well as demonstrated organizational skills.
  
• Ability to negotiate and resolve differences.
  
• Ability to function under pressure in a fast-paced human service environment.
  
• Ability to be flexible, open and responsive to ongoing industry changes.
  
• Ability to articulate and communicate Bay Cove missions and strategic direction in a consistent and enthusiastic manner to departmental staff.
  
• Ability to identify opportunities and obstacles and develop effective, creative solutions to pursue opportunities.
  

Personal Characteristics:

• Ability to assist people with mobility impairments as needed.
  
• Ability to lift 30 pounds.
  

Other Qualifications:

• Current United States driver's license.
  
• An acceptable CORI (criminal record assessment).
  
• BA in business or other related field preferred.
  
• Three years' experience in accounts payable/business administration, experience in office management preferred.
  
• Computer literate in Microsoft Word, Microsoft Excel and QuickBooks and Access.
  
• Attends required orientation and training, including inservice training, conferences and seminars within the indicated timelines and achieves satisfactory competency.
  
• A COVID-19 vaccination is a requirement of the position. One COVID-19 shot is acceptable, contingent on the individual receiving the second shot within the allotted time frame.
  

Mission Traits

• Protects the rights and dignity of the individuals we support.
  
• Safeguards the confidentiality of those supported by the programs.
  
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