Oliver Wyman Studio - Senior Creative Director
Marsh & McLennan Companies

New York, New York

Oliver Wyman Studiois a set of design-thinking focused transformation offerings delivered through workshops, prototypes, pilots and new ventures. We work in multi-disciplinary teams to co-create solutions with clients.


In collaboration with our sister firm Lippincott, Oliver Wyman is looking to hire a Senior Creative Director (SCD) for our New York Studio. In this role, you will work as part of a multi-disciplinary team that focuses on understanding real user problems & business opportunities, designing, building, prototyping, testing, and iterating to create scalable solutions that address our clients' most pressing problems. Members of the Studio team are focused on driving impact and creating real value for clients and internal users.

As a SCD, you will act as:

-A leader in design-focused discussions, design-related projects (workshops, prototypes, pilots, designing product and services) and cross-functional co-creation sessions

-A key decision-maker in the solution design process, ensuring exceptional user-experience, while balancing business and technical needs

-A mentor and manager to junior Designers and the Studio team more broadly


•As a SCD, you will be expected to:

-Manage a small Design team ensuring consistently high quality designs and prototypes

-Work closely with the Studio Managing Partner and have joint accountability for Studio outcomes, and for integration into broader OWG

-Activate user insights and opportunities through a lens of business strategy, all shaped by the possibility of what technology can bring

-Use design-led thinking and constraint-based design to open the aperture for both clients and colleagues alike and help demonstrate the art of the possible, by communicating how a solution can satisfy user needs, business goals, technical constraints, and other project requirements

-Create and use modern design techniques (personas, journeys, ethnographies etc.) to surface real user needs to develop practical solutions that address the problems of today and serve as the drives of businesses of the future

-Drive the design process, and create brand systems, powerful narratives, analog and digital visualizations, products and service designs

-Author robust B2B and B2C narratives directly, or in collaboration with others across OW and Lippincott

-Balance business development, core design-thinking leadership and hands-on execution


As a SCD, you will be expected to:

-Work expertly across interdisciplinary teams

- Co-create with other Engineers, Designers, business experts, clients, and end-users, working in a fully integrated (vs. siloe-ed) manner

- Have extensive experience working with Software Developers and Engineers

- Have extensive experience managing teams, a very strong portfolio with ideally several projects that have won meaningful awards

-Demonstrate strong communication skills

- Demonstrate superior written and verbal communication and interpersonal skills, with design and non-design team members

- Feel comfortable developing storyboards and presentations for all audiences (ranging from front line employees to executives) which will be used for a variety of purposes including sparking discussion and providing updates on project progress

-Be a motivated self-starter who takes initiative

- Able to work under very limited supervision and guidance to meet team goals and complete assignments within established time frames

- Be flexible and willing to learn - adapt quickly to new problems and fluid project circumstances

- Deploy technical skills to imagine high quality designs, prototypes, and new systems, including:

- Have interaction and visual design skills across a diverse set of software, including rapid prototyping tools

- Ability to translate product requirements and ensure technology deliverables are built to client standards

- Expert in human-centric design and cutting edge web development trends and technologies

-At a minimum strong understating of the modern product design process

- Knowledge of software development life cycles and agile methodologies

- Experience in Adobe Creative Cloud, and other core design toolkits

-Have 15+ years of relevant experience

Oliver Wyman is an equal opportunity employer.

Our commitment to diversity is genuine, deep and growing. We're not perfect yet, but we're working hard right now to make our teams balanced, representative and diverse.

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