Office Docucare
BC Forward

Office Docucare BCforward is seeking a qualified Office Docucare at Englewood CO 80112Title: Office DocucareContract duration: 12+ months with possibility of extension or Permanent. Location: Englewood CO 80112
ESSENTIAL FUNCTIONS:
* Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process
* Provide on-going end user training on equipment
* Services Delivery: Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications. Break-fix activities account for 70% of role responsibilities.
* Provide IP address support
* Perform basic equipment problem diagnosis
* Point of contact for equipment removal and delivery for onsite support
* Contact service as required
* Utilize web-based applications as required to include Service Call Handling
* Accurate call reporting on Equipment in designated systems
* Remote Service call onsite support Driving (if required for duties)
* Download and install printer drivers on end-user equipment
* Perform printer mapping to PC as required
* Escalate printer network issues to appropriate resource
* Physical as well as remote device management and control
* Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc)
* Monitor/apply current software updates/patches On site contact for remote solve resolutions requiring technical expertise
* Device management as required
* Perform remote device monitoring and remote solve
* Identify and promote Office Solutions
* Pro-actively manage consumables and supplies using the DOS calculator
* Maintain on-site operator replaceable parts inventory
* Collect equipment meter information and submit for billing purposes
* Perform Data Entry for activity and asset tracking
* Manage and maintain on-site parts inventory using PM4

SKILLS:
* Lift and move up to 50 pounds
* Read, write and follow basic English instructions
* Customer service and communication skills
* Ability to manage multiple tasks
* Perform duties with minimal supervision
* Basic Equipment problem solving and diagnosis per training provided
* Customer problem resolution including escalation as required
* Coordinate work tasks to ensure fulfillment of SOWs
* Track and report account information as required
* 1-2 years relevant experience resolving customer and equipment printing issues

EDUCATION: Minimum High School diploma or equivalent

Interested candidates please send resume in Word format Please reference job code 141110 when responding to this ad.

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