Nurse Manager, Blood Donor Collections
Massachusetts General Hospital(MGH)

Are you an experienced nurse leader looking to join a collaborative team? The MGH Blood Donor Center is looking for an experienced leader to support expansion of our blood collection team. The MGH Blood Donor Center, one of the largest hospital-based blood centers in the country, serves more than 12,000 donors annually. We accept donations of whole blood and platelets and provide more than 30% of the blood transfused for patients at Massachusetts General Hospital. The Nurse Manager of Blood Donor Collections provides administrative management for day-to-day operations and growth of our outstanding collection team. The Nurse Manager of Blood Donor Collections must be team oriented with excellent communication skills, as they work closely with the Donor Services Manager, Marketing Specialists and the Medical Director to ensure a quality-based, customer-oriented flow of work while maximizing productivity, safety, and efficiency of blood collection.

The Nurse Manager is accountable for facilitating excellence in blood donation experiences, providing operating efficiencies, and ensuring compliance with hospital and regulatory polices and practices. Drawing on a broad understanding of clinical and management practices, and displaying a high degree of initiative and independent judgement, the Nurse Manager will continually assess and direct a wide range of clinical and programmatic issues including personnel management, short-term and long-range collection planning. This position requires broad knowledge of team management, prudent nursing judgement, sound problem solving skills, independent thinking, excellent organizational and interpersonal skills, creativity, flexibility and the ability to multi-task. We invite you to explore professional growth as part of our team!

GENERAL SUMMARY/ OVERVIEW STATEMENT:

The Donor Collections Manager is responsible for coordinating clinical, educational, and administrative activities of the Blood Donor Center, Blood Donor Mobile Units, Apheresis Collections and the Component Processing Lab. The Donor Collections Manager is an extension of the Medical Director and works to ensure competent, compassionate care to the donors, and to their families. The Standards of Practice of the AABB and the Philosophy of the Blood Donor Center form the basis of such care.

The Donor Collections Manager is responsible for the organization and management of Donor Service In-House collection facilities, the Blood Donor Mobile Units (BDMUs) and the Component Processing Laboratory, as well as, the implementation of policies and procedures, staffing and evaluation of all staff. The Donor Collections Manager also takes Charge duty periodically in the Donor Center and on the BDMUs.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Donor Services:

• Supports primary nursing principles and the active participation of the nursing staff.
• Assesses, observes, supervises, demonstrates and evaluates donor care.
• Maintains donor standards, policies, and practices of the department and ensures compliance with the standards of regulatory agencies.
• Maintains a safe environment for donors and staff within the assigned area. Ensures compliance with safety policies, including Universal Precautions.
• Initiates appropriate actions in emergency situations.
• Assists staff in identifying and utilizing inter and intra-departmental resources to facilitate donor care.
• Demonstrates and supervises the appropriate use of equipment, supplies and physical facilities.
• Ensures complete confidentiality of donor information and compliance with HIPPA regulations.
• Practices and teaches excellent customer service skills and ensures high level of compliance among staff.
• As staffing demands, periodically functions as Charge Person or may carry out any of the functions for the Staff Nurse position.
• Ensures that all donor and quality control records are accurate and complete. Ensures staff compliance with current Good Manufacturing Practices.
• Is responsible for maintaining a pleasant and professional work environment for the benefit of donors as well as BTS personnel.
• Is actively involved in the inventory and management of unit supplies. Requires lifting of supplies and equipment weighing 20 lbs. or less.

Administration:

• Serves as an administrative role model and resource in resolving unit or department problems.
• Coordinates communication and planning between personnel as well as with other departments.
• Participates in budget preparation and monitoring, as well as, ordering and evaluation of equipment and supplies.
• Actively participates in departmental committees for the formulation of policies and procedures.
• Participates in evaluative studies of donor care, instrumentation, policies and/or procedures.
• In collaboration with the Manager, Donor Services and the Medical Director, hires, trains, evaluates and supervises staff.
• Assigns and adjusts staffing as necessary, taking into consideration the donor population, overall unit and departmental needs, and the skills of individual staff members.
• Makes recommendations for staffing patterns to the Medical Director.
• In collaboration with the Manager, Donor Services and the Medical Director, counsels individual staff members as required.
• In collaboration with the Manager, Donor Services and the Medical Director, initiates disciplinary action as required.
• Initiates appropriate actions during internal and/or external disaster situations.
• Coordinates regular staff meetings.
• Ensures that staff schedules are developed and distributed in a timely manner.
• Writes, reviews and revises policies and procedures.

Education:

• Identifies educational needs of the staff.
• Arranges educational programming when appropriate.
• Communicates progress of staff development to the Medical Director.
• Assists in the orientation and training of all new staff members.

Professional Development:

• Identifies learning needs and goals and designs a plan to meet them.
• Maintains necessary clinical skills through self-directed practice.
• Supports and participates in departmental administration and institutional committees.
• Completes annual training requirements.

SKILLS & COMPETENCIES REQUIRED:

• Basic computer skills (Microsoft Office or similar) are required.
• Supervisory experience in blood collections required.
• Excellent customer service skills and exceptional interpersonal communication skills required.
• Ability to work with staff of diverse educational and ethnic backgrounds required.
• Strong leadership skills highly desirable.
• Excellent medical nursing knowledge and judgement desirable.
• Skills in phlebotomy and/or intravenous catheter insertion skills desirable.

LICENSES, CERTIFICATIONS, and/or REGISTRATIONS:

Licenses:

Required:

Preferred:

• Current Massachusetts licensure as a Registered Nurse preferred.

Certifications:

Required:

• BLS

EDUCATION:

Bachelor's Degree

Field of Study/Additional Specialized Training:

Not Applicable

Equivalent Experience -

Not Applicable

EXPERIENCE:

Required:

Supervisory experience is required.

Preferred:

SUPERVISORY RESPONSIBILITY (authority to hire, promote, or terminate):

In collaboration with the Manager, Donor Services, and the BTS Medical Director, is responsible for staffing needs assessment, hiring/firing, training, evaluation, discipline of staff RNs, LPNs, apheresis technicians, and component prep technicians, as well as mobile drivers and other technical and clerical staff (ca.25 FTE).

Direct supervision of daily activities when taking Charge Person responsibilities.

FISCAL RESPONSIBILITY:

• In collaboration with the Manager, Donor Services, assists Medical Director with preparation of annual operating and capital budgets.
• Monitors budget expenditures including overtime and reports to Medical Director; enters weekly payroll and/or prepares OT spreadsheet.
• Collaborates with Manager, Donor Services, and the Medical Director to formulate long term plans/goals in regards to future operating, renovation, and/or capital expenditures.
• In conjunction with the Manager, Donor Services and the Compliance Office, monitors preventive maintenance and repairs of equipment and physical plant and arranges for replacement/repair as needed.
• Collaborates with the Manager, Donor Services, to monitor the dispensing of parking coupon books and employee gift cards, to ensure appropriate use.
• Collaborates with the Manager, Donor Services, to monitor the inventory, ordering, and delivery of supplies to ensure availability to meet department needs.

WORKING CONDITIONS:

First floor office in air conditioned blood donor center located in one of the main buildings on the MGH campus. The donor center contains screening booths, whole blood and double red cell collection and platelet apheresis areas, a component preparation lab and two blood mobiles. Staff travel on the blood mobiles from the donor center to the blood drive sites.

Donor Center hours are 7:00am-7:30pm Monday-Thursday and 8:00am-6:00pm on Fridays, with some weekend community blood drives and Platelet Saturdays. Community blood drives have varying hours.

Manager's hours may include a combination of shifts throughout the week, including 8, 10, and 12 hour shifts to total 40 hours. When staffing demands, the Manager is required to function as a Charge person or carry out any of the duties or functions described for staff nurse positions, including performance of donor histories, collection of whole blood or apheresis units.

The information contained in this document is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of individuals so classified.

Qualifications
Bachelor's degree and previous supervisory experience

EEO Statement
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.

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