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Basic Job Functions:
The Support Technician will be safety-minded, goal-oriented, and quality-driven. The individual will possess a broad knowledge of computer software, hardware, and networks.
Responsibilities for the Intern/Coop Base Technologies Support Technician include but are not limited to:
• Monitor helpdesk ticketing system (Lansweeper/Sysaid)-resolution of helpdesk support requests.
• Desktop and notebook support involving repairs, imaging, and configuration.
• Experience with printer and copier support: troubleshooting, setup, and maintenance.
• Office VOIP phone system setup, configuration, and troubleshooting.
• Respond to user requests and perform triage through issue resolution for office and plant users.
• Responsible for setting up all hardware and ensuring said hardware is connected to the network. Devices include, but are not limited to company laptops, printers, tablets, or mobile phones.
• Be the "face" of the helpdesk. If someone from another department needs IT, answer the call.
• Consistently model the highest levels of support orientation and professionalism.
• Create step-by-step training material with screenshots for end users.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Facilitate escalation for user problems outside areas of subject matter expertise.
• Provide creative solutions to user problems of simple to complex nature to ensure user satisfaction and productivity.
Safety is the most important part of all jobs within Nucor; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times.
Minimum Qualifications:
Safety is the most important part of all jobs within Nucor; therefore, candidates must be able to demonstrate the ability to: initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards always.
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