Medical Director of Quality, Safety and Equity
Brigham & Women's Physicians Organization(BWPO)

Boston, Massachusetts


The Medical Director of Quality, Safety and Equity is a key member of the Department of Quality and Safety (DQS), the department responsible for measurement and improvement of quality, patient safety and patient experience. Working closely with the executive team within the DQS and DE&I as well as in collaboration with other senior leaders throughout Brigham Health, the medical director will promote excellence in health care access, treatment, and outcomes for all Brigham Health patients through the use of comprehensive strategies that create and sustain an integrated model of quality, safety, experience, and health equity. This position will report directly to the Chief Quality Officer.

BH is committed to creating a diverse, equitable and inclusive workforce. We value the diversity all applicants bring to the table and strongly encourage applicants of color, LGBTQ applicants, veterans, parents, and individuals with disabilities to apply.

EQUITY FOCUSED OBJECTIVES

  • Increase awareness among providers and decision makers of the importance of equity in "achieving best care"
  • Promote a culturally competent health care system capable of delivering the highest-quality and safest care available to every patient regardless of race, ethnicity, social class, culture, ability to pay, or language proficiency
  • Promote equitable access to preventive and curative health care services
  • Improve efficiency and coordination of care for marginalized populations in primary care, ambulatory care, specialty care, and hospital care
  • Increase the knowledge to better understand the nature and causes of healthcare inequities and appropriate interventions to eliminate them
  • Ensure health system accountability in equitable care quality by tracking, monitoring, and reporting equity quality and safety measures
  • Integrate the elimination of inequities with quality improvement
  • Reduce/eliminate variations in health care that may be due to unconscious and conscious cost considerations, reimbursements, and patient insurance coverage or perceived ability to pay
  • Support the development, evaluation, and maintenance of quality dashboards and performance metrics stratified by race, ethnicity, language, gender, and sexual orientation
  • Support and mentor employees of the department and other staff, students, and trainees with interest in the intersection of quality, safety, and equity
  • Teach and publish on intersectional quality, safety, and equity concepts
  • Promote interdisciplinary collaboration around health equity

EQUITY FOCUSED DUTIES AND RESPONSIBILITIES
  • Organize and staff hospital quality committees and key strategic Quality Improvement and Patient Safety initiatives with a focus on integrating health equity
  • Support equity-focused root cause analyses and failure modes and effects analyses and debriefings
  • Support use of performance data by race, ethnicity, language, gender, gender identity, sexual orientation, and other factors
  • Deliver anti-racism, equity, and equity-informed high-reliability education for providers and staff
  • Advance an enhanced collaborative culture of safety & equity framework
  • Promote interdisciplinary equity-focused interventions
  • Academic productivity through publication, conference presentations, teaching, mentorship

GENERAL MEDICAL DIRECTOR DUTIES AND RESPONSIBILITIES

Organizational Leadership
  • Medical Directors of Quality have an area of topical expertise (e.g. mortality, patient safety, health equity, hospital-acquired infections) and clinical areas in which they help facilitate improvement work (e.g. surgical specialties, medical specialties, obstetrics). For the topical expertise work, the Medical Director will identify a key critical domain in quality and safety and lead organization-wide efforts in that area. For the clinical areas, the Medical Director will serve as the executive sponsor over unit-based teams in those areas and work with Patient Safety and Patient and Family Relations to review cases and help ensure vulnerabilities in care processes are mitigated.
  • Participates in key quality and safety committees within Brigham Health
  • In collaboration with senior leadership, develop the strategic vision and priorities for their areas of focus ensuring alignment with the overall Brigham Health strategy.
  • Creates and prioritizes initiatives for implementation
  • Leads the execution of specific cross-cutting and multi-disciplinary initiatives
  • Contributes to the development and improvement of key performance indicators
  • Monitors ongoing performance of initiatives and develops recommendations, removes roadblocks & implements solutions
  • Oversees and mentors direct reports, as relevant
  • Represents Brigham Health, as applicable, in Mass General Brigham-led efforts/committees
  • Other responsibilities, as assigned
Innovation and Change Management
  • Collaborates with institutional leaders on innovative approaches for care improvement and redesign, incorporating process changes and technology, as applicable
  • Leads or co-leads change management efforts with a specific focus on hospital/department collaboration and/or cross-departmental efforts
  • Collaborates with BH IS and innovation leadership to bring in or improve technology to improve patient care
Academic Productivity
  • While not mandatory for the role, the DQS has a tradition of superb collaboration between team members to produce numerous publications and presentations at national and international organizations.
Self-Development
  • Identifies and participates in educational opportunities that would enhance effectiveness in the role
  • Pursues a continuing program of self-development to remain cognizant of current trends and new methods within the profession and health care environment

% TIME COMMITTMENT

FTE allocation can be tailored to the specific needs of potential candidates, with no less than 0.5 FTE and up to 0.8 FTE allocated to the duties of Medical Director of Quality Safety and Equity.

Qualifications
Education:

• MD or DO degree - Required

Experience:

• Minimum four (4) years clinical experience - Preferred

Skills/Attributes

• Respected MD/DO (preferably clinically active) who also has experience in leadership, change management and care improvement

• Experience with cutting-edge healthcare landscape related to integration of quality, patient safety, patient experience, and equity

• Superb written and verbal communication skills with capability of presenting clinically credible information to small and large groups

• Experience working with inter-professional groups in a complex, academic environment

• Prior inpatient, emergency, and ambulatory clinical experience

EEO Statement
Brigham and Women's Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, genetic information, military service, or other protected status.



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