Medical Case Coordinator
The University of Chicago

Chicago, Illinois

This job has expired.


BSD PED - Section Administrator: Infectious Diseases - Medical Case Management

About the Department

The Pediatric and Adolescent HIV/AIDS Program, Care2Prevent, in the section of Pediatric Infectious Diseases works under the direction of the Principal Investigator and Clinical Director to provide patient care, case management, behavioral health services, and prevention and outreach programs for people living with HIV and those who are most vulnerable to HIV infection. The Medical Case Coordinator monitors a caseload of up to 35-40 patients who are living with HIV. The Medical Case Coordinator conducts initial assessments/reassessments of patient needs, implements service plans, identifies gaps in services, and provides ongoing support. Care2Prevent is building a culturally diverse team committed to providing care and services in a multicultural environment where differences are valued and respected. Minorities, LGBTQ+ individuals, women, individuals with disabilities, veterans, and intersectional individuals are strongly encouraged to apply.

Job Summary

The Medical Case Coordinator advocates for patients/clients, identifies obstacles to maintaining ongoing engagement in HIV care, and maintains appropriate documentation of client interactions and services provided. The Medical Case Coordinator supports outpatient medical clinics to ensure eligible patients receive case management services and helps to monitor the weekly clinic schedule to ensure appointment adherence. The Medical Case Coordinator attends interdisciplinary team meetings, mandatory trainings, case conferences, participates in pager coverage, and community outreach/education. Upon completion of training, the Medical Case Coordinator is expected to obtain certification in HIV case management from the AIDS Foundation of Chicago within 90 days of employment.

This position is wholly funded by contractual grant funding which is renewed under provisions set by the grantor of the contract. Employment will be contingent upon the continued receipt of these grant funds and satisfactory job performance.


  • Provides patient-centered resource counseling and advocacy to Care2Prevent clients. Conducts initial assessments/reassessments of basic needs, psychosocial needs, medical needs, and identifies linkages and referrals as appropriate to client needs.
  • Provides one-on-one support, referrals to psychosocial support services, addresses health insurance coverage needs, assists with and/or arranges transportation, food and housing, and other resources as needed.
  • Maintains client privacy and confidentially in compliance with HIPAA guidelines as well as policies outlined by the Care2Prevent program, the university, and funding agencies.
  • Maintains detailed client files including case notes, referral requests, and other reporting documentation as required by the Care2Prevent program, the university, and funding agencies.
  • Maintains regular contact with clients to support adherence to care and performs home visits as appropriate (up to 20% local travel).
  • Occasional evening hours are required.
  • Screens and assesses individuals and/or families to determine education and counseling needs. Counsels individuals and/or families on the basic principles of health education.
  • Supports individual and community health by contributing to the building and maintaining working relationships with those in public health care. Serves as an educational resource and patient advocate.
  • Performs other related work as needed.

Minimum Qualifications

Minimum requirements include a college or university degree in related field.
Work Experience:

Minimum requirements include knowledge and skills developed through ---


Preferred Qualifications

  • Bachelor's degree.
  • Master's degree in a human services field.

  • Lived experience in communities of focus is a plus.
  • 1-2 years of related social service experience strongly preferred.

Preferred Competencies
  • Sensitivity to and understanding of issues concerning HIV.
  • Experience working with diverse populations including that of minorities and LGBTQIA+.
  • Familiarity with group facilitation and/or willingness to learn.
  • Detail-oriented with the ability to act as a liaison between clients and service providers.
  • Microsoft Office experience and general computer experience.
  • Ability to adjust well under high stress and ever changing environments.
  • Attention to detail and ability to prioritize independently.
  • Ability to maintain confidentiality, problem-solve, reason and communicate effectively in both verbal and written form.
  • Comfortable with frequent communication via phone and e-mail.
  • High level of proficiency with time management.

Working Conditions
  • Indirect patient contact.
  • Clinical care setting.
  • Irregular work schedule.
  • Office environment.
  • Ability to work in a high-stress environment.

Application Documents
  • Resume (required)

When applying, the document(s) MUSTbe uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family

Healthcare & Medical Services

Role Impact

Individual Contributor

FLSA Status


Pay Frequency


Scheduled Weekly Hours


Benefits Eligible


Requires Compliance with University Covid-19 Vaccination Requirement


Drug Test Required


Health Screen Required


Motor Vehicle Record Inquiry Required


Posting Statement

Employees must comply with the University's COVID-19 vaccination requirements. More information about the requirements can be found on the University of Chicago Vaccination GoForward.

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.

All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.

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