Marketing Agent-Confirmations - FT - Remote
Marriott Vacations Worldwide

San Marcos, California

This job has expired.


Job Description
This position will work from you home

Essential Duties and Responsibilities (other duties may be assigned):

Resort Wide:

  • Consistently follow the I-Serve standards at all times.
  • Follow all company and department policies and procedures.
  • Attend safety meetings, keep the workplace in safe condition, and work in a safe manner.
  • Adhere to attendance policy and report to workstation at scheduled start time.
  • Propose ideas or find ways to improve services, systems, and/or procedures.
Department:
  • Place phone calls to vacation owners and guests from our computerized directory
  • Demonstrate knowledge of Welk Resort Vacation Ownership and services
  • Meet and Exceed weekly outbound assigned call goals - including warm and cold calls.
  • Perform script (with necessary adjustments) to ensure consistency
  • Maintain computer, telephone and other equipment
  • Communicate respectfully and politely with members and employees at all times
  • All other duties as assigned.
Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements following this paragraph are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

Must have High School diploma or equivalent (GED)

Language Skills:

Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or associates of the organization. Excellent communication skills required. Must be able to speak, understand, read and write English. Must have excellent English grammar skills, including punctuation, spelling, style, etc.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to make decisions that are in the best interests of the company. Ability to be flexible and easily adapt to change. Ability to establish and maintain effective working relationships with co-workers, field personnel and sub-contractors/vendors.

Physical Demands:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the associate is regularly required to stand; use hands to finger, handle or feel; and talk and hear. The associate is frequently required to walk and reach with hands and arms. The associate is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The associate must regularly lift and/or move up to 25 pounds.

Work Environment:

The work environment characteristics described here are representative of those the associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


This job has expired.

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