Lobby Ambassador at the Arizona Biltmore
Hilton

Job Description

A Lobby Ambassador is responsible for greeting guests and providing various types of assistance to guests during their stays in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Lobby Ambassador, you would be responsible for greeting guests and providing various types of assistance to guests during their stays in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet and assist guests with directions and information
• Respond to guest questions in a timely, friendly and efficient manner with accurate and appropriate information
• Ensure knowledge of hotel and local information including, but not limited to directions, hours of outlet operation, hotel services, transportation and travel arrangements, events, reservations, etc.
• Field, respond to and resolve guest concerns, issues and complaints
• Provides support ot Front Office Operations
• Maintain appearance of hotel lobby to include, but not limited to, removing trash, organizing furniture, etc.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!