Instructional Designer & Technical Trainer, Enterprise and Partner Education
Majesco- Insurance/Software

Instructional Designer and Technical Trainer, Enterprise & Partner Education

Our Purpose

Majesco is the partner P&C and L&AH insurers choose to be the essential catalyst for their digital transformation journey. Our powerful cloud-based platform and insurance experience bridge the gap between a traditional industry mindset and a pure digital approach. We give our customer the products to perform, and the follow-through to execute to make insurance faster, easier, and better for all.

If you are passionate about the power and possibilities that digital technologies have unleashed and are looking to push boundaries and deliver innovative solutions that transform the customer experience, come join us!

Job Description Summary

Developing technical training on Majesco's software solutions and toolkits to various learning audiences is essential for our growth. In this role, you will be a member of the Majesco Education Team focused on the re-design of several technical products and toolkits in eLearning format. The new designs of learning assets will support Majesco's transition to a self-paced learning model. Use of instructional design tools, specifically Articulate (Rise 360 and Storyline) is a must.

Key Responsibilities

• Leads technical training design projects by collaborating across Majesco Subject Matter Experts (SMEs) to define the right level of content for course design.
• Follows the end-to-end Instructional Design ADDIE model (Analyze, Design, Develop, Implement and Evaluate) in the creation of all learning assets.
• Uses training design software to create micro-module learning including animation, videos, and other interactive options to engage learning (Articulate)
• Designs more complex training modules or practice labs requiring learner to experience practice in real-world situations.
• Prepares content outlines, scripting, knowledge checks, voiceovers and other logistics needed to create interactive micro level self-paced learning modules.
• Learning management system platform oversight, use or administration based on assignment or as back up.
• Uses immersive, problem-based learning approaches to ensure hands on experiences and retention of information and skills.
• May develop show-me simulations in eLearning that demonstrate within the course how to do something on a Majesco system
• Prepares and/or updates curriculum as required.
• Leads activities to maintain collaborative partnerships across Majesco and with external partners as applicable.
• Follows Majesco brand standards in training, communication, and materials.
• Will be empowered to lead assignments and drive a learning culture at Majesco.

• This is a remote - work from home position; however, there are occasional non-standard hours based on business and information needs.
• Other duties as assigned.

Typical Skills and Experiences

Education: Undergraduate degree or global equivalent required.

License/Certification/Designation: Required: Instructional Design experience with Articulate Rise 360 and Storyline. Prefer training, design, or performance improvement certifications, and/or affiliations. SAFe®, PMP and/or Scrum Master certification is a plus.

Experience: Typically, 3-5 years of experience in all aspects of training and development with emphasis on instructional design of eLearning self-paced micro learning. Prefer 2+ years technical training domain, software, and other technology experience. Insurance experience across various Lines of Business (Property & Casualty and/or Life & Annuity or group products) is a plus.

Knowledge, Abilities and Skills: Proven knowledge and experience leading and developing learning assets is required. Strong relationship skills and ability to execute, excellent verbal and written communication skills demonstrating initiative and proactive problem-solving skills. Leads others to execute quality work in aggressive timelines, build and maintain strong client and partner relationships and solid track record in meeting or exceeding company objectives. Software-As-A-Service (SAAS) solutions experience in an Agile environment is a plus.

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