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ADP is hiring a Senior Implementation Specialist I. In this position, you'll couple your expertise with our innovative solutions to create exceptional onboarding experiences for each product or service implementation.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.
RESPONSIBILITIES:
- Implement ADP's solutions in accordance with client expectations, following ADP guidelines; Support a variety of implementations scenarios including adding additional features, transfers from other parts of ADP, or migration from one ADP solution to another for ADP's moderately complex clients, and long timeframes where each client may require a different configuration
- Serve as a subject matter expert that can help lead the workflow of the group
- Apply industry and product knowledge to optimize system configurations and product upgrades
- Ensure client satisfaction and retention through timely solution delivery within client-defined timeliness
- Resolve issues and provide solutions, with minimal direction on procedural matters
- Collaborate with various departments to load and convert (as required) client data to ADP's solutions
- Work within ADP's implementation methodology and timeliness using technology tools.
- Ensure accuracy of all aspects of client set up
- Remain engaged with client throughout implementation, until client is successfully running ADP solutions
- Interact/collaborate with ADP associates in sales and customer service
- Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise
- Maintain and expand knowledge and proficiency on implementation job function, ADP products/services and implementation best practices
- Provide input to management on process improvement and product enhancements
- Coach, mentor and may serve as escalation point for less-experienced implementation specialists
- Use influence and impact to help clients address and analyze their needs
- Participate in roundtables, focus groups, feedback sessions, etc. as appropriate
QUALIFICATIONS REQUIRED:
- 5+ years of experience working in a Business-to-Business client service/customer service interface or systems integration environment
- High school diploma or equivalent in education and experience
- Bachelor's degree or equivalent in education and experience
- Strong project management skills and the ability to multi-task
- Ability to work as part of a team to accomplish tasks
- Strong client relationship building skills
- Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
- Must be able to recognize basic procedural issues as they arise, and escalate to the appropriate level
- Ability to demonstrate learning agility and critical thinking skills
Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.
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