Hospital Access Liaison
Compass Health Network

Clinton, Missouri

Compensation: $24.37/hr


The Hospital Access Liaison (HAL) assists individuals who are recently being discharged from the Emergency Department (ED) or inpatient unit that need immediate assistance with linkage to services and resources in the community. The focus will be on those individuals who are at high risk of hospitalization/re-hospitalization and/or risk of suicide and who do not meet criteria for another service at the time of assessment.


• Provide quick response and care for individuals discharging from hospital, with preference of co-location on site to have quick access to individuals being referred to the HAL
• Use short-term, community-based interventions for up to 90 days after initial contact
• Expected to travel to meet individuals in the community, when needed
• Communicate regularly with hospital staff to ensure continuity of care, discuss referral workflow and work out any issues
• Make follow-up calls and/or outreaches to referred individuals, as appropriate
• Attend monthly meetings and weekly clinical supervision with Director of Access & Urgent Care Services.
• Maintain agreed upon level of productivity
• Provide culturally competent services to meet the unique cultural needs of each referred individual
• Be knowledgeable of all services provided within Compass Health
• Be knowledgeable of other human/social services agencies for purposes of referral if Compass is unable to provide a service and maintain documentation of such referral
• Maintain client records, following agency and state regulations
• Ensure all documentation is written in proficient and professional manner
• Work collaboratively with programs to ensure the individual is referred, when appropriate and eligible
• Collaborate and communicate with caller’s multi-disciplinary treatment team, if existing client is referred
• Other duties as assigned by supervisor
• Flexibility with shifts may be required


• Regularly attends work except for approved absences
• Attends all training as required
• Maintain professional, “champion” behavior
• Provides quality customer service
• Provides services with a commitment to service excellence
• Works in a way that exhibits a commitment to personal excellence
• Team oriented and values diversity




• Analytical Thinking
• Change Readiness
• Collaborative Relationships
• Conflict Resolution
• Creative Thinking
• Communication – Oral
• Communication – Written
• Decision Making
• Empowers Others
• Flexible Thinking
• Multitasking/Planning
• Organizational/Time Management
• Problem Solving
• Risk Management/ Assessment
• Teamwork


Master’s degree in social work, psychology or related field required


• At least three (3) years experience working in behavioral health required
• Working knowledge of DSM-V required
• A valid MO driver’s license with agency-established minimum automobile coverage required


PLPC, LPC, LMSW, LCSW, PLP or LP preferred


Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.



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