Help Desk Technician Tier II
T and T Consulting Services

San Antonio, Texas


* Secret Security Clearance Required

Project Overview:

The U.S. Army Signal Regional Network Enterprise Center (NEC) requires Information Technology services to provide Command, Control, Communication, and Computer Information Technology (C4/IT) Enterprise Management Services. Fort Sam Houston is part of a Joint Base and C4/IT support is a key component affecting the readiness and sustainability of critical DoD and other tenant activities across the installation. In addition, NEC Joint Base San Antonio (JBSA) will be undergoing changes due to regionalization restructuring. The Army and the Network Enterprise Technology Command (NETCOM) are in the process of transforming the DoD Information Network - Army (DODIN-A). Some of the local network functions are moving to the enterprise. The most recent service that moved to the enterprise was Email. The NEC supports some Major Army Commands and some Direct Reporting Units (DRU) such as the Army Medical Command, Army South, Installation Command and its subordinate commands, and Medical Education & Training Campus. The overall strength of these organizations along with the other tenants on the installation surpass a population of twenty-five thousand three hundred fifty (25,350) Military, Civilian, Contractor, and Non-Appropriated Funds (NAF) personnel.

410th Contracting Support Brigade (410th CSB) plan and execute contingency contracting support for U.S. Army South in support of Army and Joint Operations throughout the U.S. Southern Command area of responsibility. On order provides contingency contracting support worldwide. The intent of Expeditionary Contracting Command and the 410th CSB is to establish a joint contracting command to provide expert and responsive acquisition support to Multinational Forces-South. The Joint Contracting Command and subordinate and regional contract offices will fully integrate into the operational functions of their supported elements and provide planning assistance.

Primary Responsibilities:

  • Provide support to interoperable and integrated standard common user office automation desktop software as approved for use by the Army Golden Master program
  • Provide on-site desktop, software, and peripheral support for SIPRNET customers; priority support for command staff, unit control center, and directors; report significant outages and/or customer issues to appropriate management personnel.
  • Resolve desktop problems via Remote Control; assist with IAVA remediation.
  • Install, configure, troubleshoot, relocate, and repair desktops, Personal Digital Assistant, wireless devices (e.g BlackBerry, Android, IPhones), mobile phones and printers.
  • Identify network problems impacting users and work with appropriate Tier II or III administrators to quickly restore optimum service.
  • Provide Citrix web-client installation and advanced troubleshooting techniques.

Required Skills & Qualifications:
  • 3+ years' experience supporting IT Help Desk
  • Experience using Remedy ticketing system
  • Experience with remote and on-site troubleshooting
  • Imaging computers
  • Installing and updating software

Desired Skills & Qualifications:
  • Customer Service Skills
  • Networking printers.
  • Able to work independently
  • Working knowledge of dealing with spillages

Education/Experience:

• Experience w/Active Directory Users and computers.

Certifications (Required):
  • IAT Level II baseline certification is required. (Sec+)
  • Windows Computer Environment training is required within 180 days of hire.
  • Secret security clearance

Benefits: Competitive benefits package including: health, dental, vision, life insurance coverage, 401(k) Plan, Training Programs, Accrued Paid Time Off (PTO) and Paid Holidays.

Equal Opportunity Employer/Veterans/Disabled



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