Help Desk Technician/IT technician/Desktop technician
BC Forward

Toledo, Ohio

Help Desk Technician

Title: Help Desk technician
Duration: 03 Months
Location : 4402 Chrysler Drive Toledo OH
Shift: 9am-530pm

* Job Description
Essential Job Functions
* Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
* Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.
* Instructs customers in the operation and maintenance of systems/equipment.
* Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
* Ability to walk and stand for several hours.
* Will train the right candidate on automotive software and processes.

Basic Qualifications
* High school diploma or G.E.D.
* 1-2 years of service desk or field support experience
* Experience working with the company's hardware, software and equipment products

Other Qualifications
* Good interpersonal skills to work with customers and other unit personnel
* Good analytical and problem solving skills
* Good communication skills
* Good time management and organizational skills
* Ability to resolve hardware and equipment problems
* Willingness to travel to other sites within 20 miles

Work Environment
* Office/Automotive Plant environment
* May require weekend and holiday work
* May require shift work including afternoon and midnight shifts?

Interested candidates please send resume in Word format Please reference job code 199335 when responding to this ad.

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