Genesys Routing Engineer
The Judge Group Inc.

Los Angeles, California


Location: REMOTE
Description: Our client is currently seeking a Genesys Routing Engineer

Qualifications & Requirements:

• 5+ years of Routing Development Experience in Genesys Contact Center Solutions (Voice, IVR and Multi-channel)

• 5+ years of Configuration management tools

• Experience in developing Routing workflows using Composer

• Experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and URS

• Working knowledge of Genesys/Cisco Framework, reporting, routing and multi-channel components

• Ability to architect routing design and development for new solutions that will be implemented for the customer

• Experience in troubleshooting routing issues in production on call

• Excellent Communication and interpersonal skills

Contact: aarya@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com


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