Field Service Engineer
AVI-SPL

Job Summary

The AVI-SPL Field Service Engineer will work in partnership with the Global Helpdesk, AVI-SPL Sales and Engineering, and other Field Service technicians to provide Service support for customers at onsite locations with the end goals of restoring functionality to our customers’ assets while delivering a world-class Customer Service experience.

Essential Duties and Responsibilities
• Read, write and interpret electronic schematics and architectural blueprints
• Perform preventative maintenance visits to help maintain a stable client-based system
• Repair ceiling and wall-mounted speaker systems, projectors and screen support structures.
• Ensure equipment delivery and associated responsibilities for designated assignments
• Take responsibility to accurately complete job documentation as needed
• Field installation of control programs (AMX / Crestron/Firmware) – upload and download capability
• Field service support of control programs (AMX / Crestron/etc.) – minor edits (with the aid of a programmer), compile, upload and download capability
• Field service support of networked devices (Routers, IP Protocols, etc.)
• Perform service tasks in a timely and quality conscious manner including but not limited to: pulling cable, installing connectors, mounting projectors and hanging ceiling mounts
• Adhere to and understand OSHA standards for all phases of the job
• Demonstrate on-site job leadership and mentor fellow service technicians.
• Provide necessary training and support for next level service technicians
• Provide end-user client training as needed
• Mentor fellow Service Technicians as needed
• Act as the customer liaison for service contracts and service calls
• Handle programming (AMX/Crestron/etc.) as needed to resolve service issues
• Perform routine maintenance of projection and other display products
• Help support the Small Projects team as needed to meet customer requirements.
• Travel to various job sites required
Other duties assigned as needed

Skills and Abilities
• Effectively communicate with employees, customers and colleagues
• Ability to use hand and power tools in a safe and efficient manner
• Ability to work and think independently and ensuring to meet deadlines
• Basic computer knowledge
• Knowledge of signal flow for audio, video and control
• Ability to manage small to medium projects
• Ability to solder & crimp connectors
• Programming capability (AMX/Creston/Etc.) – changes and troubleshooting
• Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standards

Education and/or Experience
• Minimum of 5 - 7 years of audiovisual integration experience preferred
• Formal education in Electronics or related field preferred
• Minimum of a High School Diploma or equivalent preferred
• Preferred external training:
o OSHA 30-Hour Construction Course
o Avixa (InfoComm) Quick Start to the AV Industry
o Avixa (InfoComm) CTS General Certification
o AMX Intro to Networking for AV Professionals
o Crestron Professional Installation
o Essentials of Crestron Programming
o Intermediate Crestron Programming
o Extron AV Associate Certification
o Extron Authorized Programmer
o AMX Installer
o AMX Programmer I
o AMX Programmer II
o Cisco CCNA
o Polycom PCVESB

Working Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment and can occasionally be required to drive to client sites.

Physical Requirements
The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
• The employee must be able to lift and/or move up to 60 pounds, be able to climb ladders up to 20 feet tall and be able to work in small spaces and on uneven surfaces. The employee is frequently required to talk or hear. The employee is frequently required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.

Direct Reports
• This position does not have direct reports

Work Hours
40 hours - Mon – Fri, be flexible to work after hours and weekends when required.
AVI-SPL reserves the right to alter work hours and work location as deems necessary

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state or local law