Field Appraisal Supervisor- Independent Agent Channel
Plymouth Rock Assurance

Parsippany-Troy Hills, New Jersey

This job has expired.


Plymouth Rock has been awarded the #1 Large Employer in New Jersey in 2021. We would love for you to join our award winning team!

The Appraisal Supervisor directs, controls, and monitors the work within their unit. This team resides in the State of New Jersey with 5-6 direct reports. The Supervisor ensures that the investigation/coverage/damage assessment, along with settlements and negotiations are completed in accordance with the NJ Unfair Claims Practices Act and the company's policies and procedures. Activities are geared toward meeting the Claim Department's loss containment, service and expense related objectives. Virtual appraisals are used when possible. A significant portion of the Appraisal Supervisor's day to day activities involve technical and administrative responsibilities associated with their unit. Re-inspections and ride alongs with staff are key in this role.

Supervisor will analyze a variety of management reports and conduct audits to determine program compliance and/or opportunity areas, generating action plans as necessary. Effectively communicate and report observations to the Claims Director. The Appraisal Unit Supervisor will interact with customers, claimants and vendors. The position is within the Independent Agent Division of Plymouth Rock.

Essential Functions and Responsibilities

  • Directs and controls work of their unit and other areas assigned. Audit casework in the unit and office for quality assessment. Complies with the Companies Quality Assurance program to identify problems, provide direction and critique performance of the unit members. Provide feedback and training to the staff based on results. Review and approve damage and settlement amounts that exceed staff's authority levels.
  • Monitor assignments and work flow to ensure timely service, efficiency and the quality of work product.
  • Train and develop staff to achieve and maintain high quality performance standards. Conduct staff meetings to answer questions, complete training, and discuss new or revised procedures.
  • Perform salary administration and performance evaluation of staff. Address and properly document performance issues, action plans and general developmental needs.
  • Re-inspect automobile losses for accuracy and provide feedback and training to staff based upon the re-inspection results. Re-inspections are on estimates completed by staff and independent adjusters, as well as body shops and contractors.
  • Review data and reports and generate reports and analysis to assess the staff's quality of work product and to determine why objectives are or are not being met.
  • Resolve complaints from insureds, claimants, brokers, other claim personnel, etc., through active participation.
  • Complete special projects as assigned by management.
  • Make recommendations to management for promotions, staff size, staffing changes, salary administration. May participate in the hiring of new employees.
  • General day to day administrative recording keeping and compliance requirements.
  • Responsible for overseeing and monitoring performance of company's business partners as necessary.
  • Review and approve expense accounts submitted by staff.
  • Must be willing to participate in catastrophe claim handling when requested. This may include traveling to other locations, extended and weekend hours and up to a three week stay away from home.
Qualifications and Education
  • Five plus years of auto estimating experience preferred
  • Bachelor's degree preferred from a four year College or University.
  • ICAR or other Collision Damage Training
  • A combination of education, experience and appraisal coursework/certifications will be considered in lieu of a degree
  • Must be proficient with Microsoft office Suite Products and Auto Estimating Software.
  • Mitchell Estimating Experience a Plus
  • Must possess a valid driver's license in good standing. The successful candidate may be required to obtain out of state adjusters licenses.
About the Company

The Plymouth Rock Company and its affiliated group of companies write and manage over $1.6 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of "A-/Excellent".

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