Electric Vehicle (EV) Field Ownership Manager
General Motors

About GM

There's never been a more exciting time to work for General Motors.

To achieve our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion, we need people to join us who are passionate about creating safer, better and more sustainable ways for people to get around. This bold vision won't happen overnight, but just as we transformed how the world moved in the last century, we are committed to transforming how we move today and in the future.

Why Work for Us

Our culture is focused on building inclusive teams, where differences and unique perspectives are embraced so you can contribute to your fullest potential as you pursue your career. Our locations feature a variety of work environments, including open work spaces and virtual connection platforms to inspire productivity and flexible collaboration. And we are proud to support our employees volunteer interests, and make it a priority to join together in efforts that give back to our communities.

Job Description

The GM EV Field Ownership Manager is responsible for facilitating Field and Regional Office employee immersion into the EV Future Retail Model. This role will serve as the subject matter expert and will work to educate the Field Wholesale team and drive toward dealer adoption of the EV Future Retail Model in the area of Service and Ownership.

Key Responsibilities

Reporting to the Director - EV Service & Parts, the GM EV Field Ownership Manager will focus on the following:

• Facilitating Field and Regional Office employee immersion into EV Future Retail Model
  
• Educate the Field Wholesale team and assist with dealer adoption of the EV Future Retail Model in the following Service and Ownership areas: Digital Retail Platform - service component sign up, on-boarding, support, measurement
  
• EV Dealership charging (e.g. dealership site assessments, charging infrastructure installation)
  
• EV Service CX Standards
  
• EV Service Readiness (e.g. special tools, training, operating procedures)
  
• EV Service programs (e.g. valet and mobile service)
  
• Center of Expertise for GM Dealership EV Specialists
  
• EVX Standards Consultant
  
• Sharing Best Practices
  
• Supervise EV Specialist training to maintain 100% compliance in GM training objectives
  
• Drive Introduction to Service process during new owner onboarding
  
• EV In Market Enhancements
  
• Participate in periodic market and dealership visits with divisional Field Teams
  

Additional Job Description

Leadership Behaviors:

• Driven sales, service, and marketing professional that excels in a fast-paced, nuanced environment
  
• Consistent record of driving positive change in sales, service, marketing or CX fields
  
• Demonstrated ability to partner with GM dealers to deliver mutually beneficial outcomes
  
• Ability to build and maintain positive relationships
  
• Strong problem-solving and communication skills
  
• Proficient & proactive communicator
  
• Strong presentation skills - ability to create and deliver effective business briefings
  
• Strong time management and ability to prioritize
  
• Highly analytical with strong attention to detail
  

Background/Experiences:

• Bachelors Degree required, or equivalent experience considered.
  

5+ years of sales & service experience (multi-discipline, field, corporate):

• Experience managing cross channel programs
  
• Experience interfacing with automotive dealers
  
• Strong knowledge of dealer operations (field/fleet experience preferred)
  
• Customer Experience focused initiatives
  
• Reporting, data and analytics
  

Other:

• Knowledgeable of / experience working in the EV ecosystem
  
• Project management experience (preference)
  

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us atCareers.Accommodations@GM.com. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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