eCommerce Lead Designer
General Motors

Job Description

Hybrid: This position does not require an employee to be on-site full-time to perform most effectively. The employee's role enables them to work at a GM facility or off-site as frequently as needed or desired.

• This position requires an employee to be onsite 1-4 x per year.

About the Role:

• Our customer is our compass. Their needs are the foundation of our design, and they are the reason we do what we do. The eCommerce lead will help to form the future of purchasing our products and craft our customer experiences with a focus on thoughtful and intentional design.
• This position will be creating and curating several cross-channel eCommerce experiences to support our growing product catalog. This will require you to demonstrate your creative concepting skills to optimize device-specific interactions, while maintaining a wholistic view of how those touch points relate to the ecosystem and future-focus of products for the company. An understanding of how each touchpoint in the customer journey can influence a purchase decision should advise design choices and intent. Ultimately working toward the goal of creating the best experience possible from awareness through conversion, to adoption and advocacy.
• Building connections, feeding the culture and establishing trust with team members and partners is the foundation of successful product design. Your success in this role will hinge on your ability to collaborate with other designers, researchers, program managers, developers and engineers. This collaboration will not be limited to internal connections, as this role will involve integration with partners of strategic partnerships generated outside the company. In this role, you will be the face of our design team, collaborating with our partners to push customer advocacy and design.
• For this role, you will need to be a storyteller, able to communicate design in compelling ways that align with our core connection to the user. Crafting the story of the experience in simple and fluent visuals will set clear and sustainable goals for your team. Demonstrating thorough, honest, and timely communication will be key for this role in building and maintaining relationships, positioning yourself as a valued partner both within and outside of our team. Building relationships based on open communication can be equally as important as an ability to create world-class design.
• Mentorship and leadership skills will need to be a part of your toolbox as you will be responsible for inspiring and working with a team of designers. It will be expected that you will set purpose, remove roadblocks and drive design for your team.
• Lastly, we are looking for boldness and authenticity. We are makers. As leaders in the fastest growing industry today we are not here to follow. We seek individuals with a voice and vision, who design with compassion and empathy. If you are a thoughtful and passionate leader who is looking to have real impact and make millions of customers lives better, come join our team.

Role Responsibilities

• Provide design leadership through influence, judgment, communication, and collaboration to drive design decisions with team members and stakeholders
• Collaborate closely with team members to craft world-class user experiences across products and platforms - elevating design output through constructive feedback and effective, clear communication
• Balance user needs, technical constraints, and business objectives to solve problems effectively
• Craft interaction designs, advocating usability and user-centered design principles
• Create design deliverables to communicate your work including sketches, logic and flow, prototypes, wireframes, mockups, and specifications
• Measure and analyze user experience research and testing to validate designs, get user feedback, and find opportunities to improve the customer experience
• Demonstrate various types of testing and data collection to create optimization strategies and advise design decisions
• Work with product owners and key partners to brainstorm and see opportunities, implementing them as a flawless part of the overall user experience

Additional Job Description

Requirements

• Degree in Business, HCI, Product, Interaction, or Visual Design, eCommerce, or related areas
• 5+ years of experience creating user interfaces, digital products, or sophisticated software applications across a range of channels
• Strong portfolio with work samples showcasing expertise in user experience design, creativity, and depth of thought
• Proven track record to craft for eCommerce
• Open to feedback, knows how give and receive criticism, and how and when to defend design decisions
• Experience incorporating research into the design process to generate net-new designs as well as optimize existing experiences
• Strong written, visual, and verbal communication skills
• Proficient in common design tools like Axure, Illustrator, Photoshop, InDesign, After Effects, Sketch, and Figma

Preferred Qualifications

• Prototyping experience (software and/or hardware development experience a plus)
• Experience designing for eCommerce with various types of products, brands, and channels a plus (ex. D2C, B2B, Enterprise, sophisticated purchase, subscription, mobile, web, wearable, in-vehicle, etc...)

Please only apply if you DO NOT need sponsorship to work in the Unites States now or in the future. We are unable to consider candidates who require sponsorship.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us atCareers.Accommodations@GM.com. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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