Director-Marketing & Sales, Training & Development
Marriott Vacations Worldwide

Job DescriptionAre you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Position Summary

As a member of the professional staff, contributes a high level of specialized knowledge and skill in a discipline (e.g., Accounting, Finance, Human Resources, Information Technology, Operations Planning & Support, Sales & Marketing) area to support department and/or function objectives. Generally, works with considerable independence, developing operating plans and related operational processes for own department in alignment with broader business objectives.

Specific Job Summary

Reporting to the Vice President, Sales & Marketing Training, this position is an integral part of the team responsible for facilitating and delivering a multitude of training platforms within our Sales & Marketing operation. Primary among those platforms is our award-winning SalesManShip ("SMS") program which trains our disciplined sales process to all newly hired Sales Executives at The Talent Experience Center in Orlando. The Director is responsible for knowing, teaching, coaching and assessing required skill sets to all SMS participants.

This position is responsible for building and maintaining relationships with site Sales & Marketing leadership to understand and execute against current trends in the marketplace and communicates regularly with site leadership relevant to new hire classes, Sales Executive performance, and other site-support training initiatives.

The Director works in partnership with the team of instructional designers to maximize the effectiveness of delivery content and to contribute towards the development of new and innovative content across many disciplines.

Expected Contributions

Contributes to team, department and/or business results by performing more complex quantitative and qualitative analysis for business processes and/or projects. Often manages small projects, business processes or parts of larger ones.

• Responds to, solves, and makes decisions on more complex/non-routine business requests with limited to moderate risk.

• Works to enhance the organization's capabilities through effective staffing and development of others by:
  • setting and maintaining high standards for team and individual performance.
  • providing timely coaching and feedback.
  • making and rewarding distinctions in performance.
• Assists more senior associates in achieving business results by:
  • providing training and technical guidance to less senior staff, where appropriate, and serving as point-of-contact for problem resolution.
  • participating in setting department operating plans.
  • recognizing and celebrating team successes.
  • achieving results against budget within scope of responsibility.
• Demonstrates an awareness of personal strengths and areas for improvement and acts independently to improve and increase skills and knowledge.
• Performs other duties as appropriate.

Specific Expected Contributions

• Leads and facilitates both virtual and face-to-face SalesManShip and other training courses in partnership with fellow Directors.
• Partners with the VP M&S Training to execute the overall Training and Development strategy within the assigned area of responsibility, and acts as a trusted consultant and subject matter expert business leaders for learning and talent management needs.
• Partners with in-house Development team of instructional design professionals during analysis, design and development of any given project to help maximize the effectiveness training offerings and curricula.
• Contributes to the design, development and delivery of existing and new training content. Contributes to continuous program and delivery improvements.
• Partners with site sales leaders to support all facets of new hire training and continuing educational training.
• Coaches and advises M&S leaders (e.g., functional leaders, regional/site leaders) to support the success of M&S training and development programs.
• Consults with subject matter experts throughout the company where applicable and builds solid cross functional relationships. Able to interact comfortably within all levels of the organization
• Reviews and analyzes training satisfaction survey results. Identifies trends in feedback and provides follow up for issue resolution and/or appropriate communication to the business.
• Responsible for scheduling and logistics for all classes or all delivery initiatives.
• Maintains responsibility for high-quality delivery of training programs (e.g., the SMS Program) within the assigned area of responsibility, ensuring that all facilitators have the knowledge, skills, and abilities to deliver with excellence; leads train-the-trainer programs and provides coaching to trainers.
• Provide learning lessons to all class participants and 1-to-1 coaching to individuals based on learning objectives.
• Conduct performance assessments for assigned sales executives. Develop coaching plans and follow through on performance to maintain and monitor retention levels.

Generic Candidate Profile

Successful candidates should possess knowledge and experience and demonstrate strong leadership and relationship skills as follows:

Generally, a professional position with specific knowledge and experience in a discipline (e.g., Accounting, Human Resources, Information Technology) as well as associate management experience. College degree and/or relevant experience typically required.

Specific Candidate Profile

Education

• Four-year bachelor's degree or other related field or equivalent work experience.
• Bachelor's degree in Business Administration, Human Resources Management desired, or other related field or equivalent work experience is preferred.

Experience

• Minimum of 7 years' experience with MVW or Industry competitor.
• Minimum of 3 years functional experience within Vacation Ownership sales with a strong working knowledge of a disciplined sales approach highly preferred.
• Minimum of five to seven years' experience as a highly effective trainer / coach / presentation delivery professional in both group and individual settings.
• Minimum of five years in a management/leadership role, preferably within Timeshare industry.
• On property resort, timeshare or hotel experience/knowledge preferred.

Skills/Attributes

• Exceptional facilitation skills with the ability to engage an adult audience and present content clearly using examples and analogies in virtual and classroom settings.
• Strong presentation skills; ability to present articulately and confidently under all circumstances.
• Ability to apply a variety of instructional techniques such as role playing, simulations, team exercises, group discussions, videos, or lectures to real-world situations and debrief activities to arrive at learning outcomes.
• Ability to apply current industry knowledge to select program delivery options best tailored for mixed groups, using a variety of software programs and technologies.
• Excellent time management, organizational skills, and multi-tasking skills to manage the learning event and achieve the learning objectives.
• Proven ability to apply excellent written and verbal communication skills, with the ability to listen actively, question, and respond appropriately to all participant questions and provide feedback. Must be highly effective in group and one on one training / presenting / coaching.
• Possesses leadership presence and professional demeanor.
• Demonstrated ability to direct several distinctly different projects simultaneously, involving various operational units, systems, cultures, and balancing teams composed of a wide variety of skill sets.
• Proven ability to function as a collaborative team player who works with a high degree of independence and credibility.
• Demonstrated ability to develop and maintain effective relationships with a broad group of stakeholders in order to foster trust and influence key decisions.
• Proven ability to quickly build rapport and trust.
• Proven ability to collaborate and resolve issues and influence without position authority.
• Proven ability to maintain a positive attitude at all times, especially if strategy and process improvement recommendations are met with resistance and disagreement; effective at addressing difficult issues and guiding others toward the accomplishment of identified goals.
• Proven ability to develop and deliver presentations to senior executives.
• Ability to remain current with Learning, Training, Development trends and best practices.
• Possesses high degree of integrity in dealing with sensitive information.
• Integrates and balances priorities, work activities and resources for the benefit of multiple key stakeholders.
• Ability to be an active learner enhancing professional and business growth through the acquisition of knowledge and experiences; proven ability to challenge organizational norms and accepted thinking to improve effectiveness.
• Knowledge of adult learning theory and instructional design principles preferred.
• Excellent administrative skills.
• Ability to travel 15% - 20% as required.
• Ability to work a flexible schedule to include weekends and holidays based on business needs.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture

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