Department Support Specialist I
Job Type: Full Time
Kelsey-Seybold Clinic. Changing the Way Health Cares.
Kelsey-Seybold Clinic is Houston's premier multispecialty group practice, founded in 1949 by Dr. Mavis Kelsey. With 19 clinic locations and more than 400 physicians, Kelsey-Seybold provides medical care in 55 medical specialties and is home to a nationally accredited Breast Diagnostic Center, Endoscopy Center, Infusion Center and Cancer Center. Our mission is to provide our team members with exceptional opportunities for professional and personal growth.
Under the general direction of the Clinic Administrator, the Department Support Specialist I perform a variety clerical and typing duties for physicians and management staff. This individual also analyzes eligibility media, utilizes various system applications for reporting purposes, interprets multiple medical plan benefits to maximize accurate collections, commits to collaborative interaction with patients to achieve excellent customer service and high levels of satisfaction, endorses mutual respect amongst all members of the healthcare team, practices positive guest/peer relationships and works with others to promote an efficient and effective team, and demonstrates a positive attitude and understands how this relates to creating a caring environment and a favorable impression regarding KSC commitment to the welfare of our patients. This position generally supports 1-5 physicians.
EDUCATION REQUIREMENTS & EXPERIENCE REQUIREMENTS
(A = basics; B = preferred)
High School Diploma or GED from an accredited program
Associate or Bachelor's degree
1-year general administrative experience and 6 months medical insurance verification experience or experience scheduling operative procedures.
1-year previous KSC experience in a position similar, but not limited to, ASRs, Contact Center or Member Services reps, MAs/CMAs or Schedulers.
Ability to speak/understand Spanish.
Previous billing/claims experience
Proficient knowledge of Microsoft Office.
Successful completion of the EPIC PM Front Desk Class and Hospital Charge Capture.