Customer Service Supervisor - Individual Retiree Medical
MMC

Do you want to work for a fast paced, growing organization where people make the difference? Do you thrive on providing exceptional client service? Join us as a Customer Service Supervisor where you will be the key contact in servicing, educating, and resolving day to day operational issues for our Individual Medical Retiree clients.

What can you expect?

• Oversee and supervise a team of customer service representatives by coordinating their workload, ensuring proper staffing, conducting performance evaluations, approving compensation and monitoring development
  
• Partner with leadership to develop and implement customer service strategies and process improvement initiatives
  
• Lead highly visible projects with cross-functional internal and external stakeholders
  

What's in it for you?

• Work for a global company with excellent benefits and a dynamic culture
  
• Excellent growth/advancement opportunity
  
• Workwith collaborative,intelligent, solutions-focusedcolleagueswhotrulycare about the work, and each other, while maintaining work-life balance
  

We will count on you to:

• Maintain and improve call center operations by monitoring trends and addressing issues for process improvement
  
• Execute the vision for and lead the overall performance of the operations unit in collaboration with the business leader
  
• Oversee a broad scope of professional management activities related to the day-to-day management of the operation
  
• Provide leadership and direction to managers towards achieving department and organization objectives
  

What you need to have:

• 3+ years relevant industry experience, Health Benefits knowledge strong preferred
  
• Ability to drive to results by making decisions in a proactive, timely way and establishing priorities with clear goals and responsibilities to achieve results
  
• Ability to lead change by effectively building commitment and winning support for initiatives
  
• Strong interpersonal skills with the demonstrated ability to gain the confidence
  
• Demonstrated ability to lead others and follow-through on projects to completion
  
• Demonstrated ability to function effectively as a team-oriented leader, able to work independently but also lead cross-functionally
  

What makes you stand out:

• Bachelor's degree preferred
  
• Knowledge of Individual Medical Retiree Benefits
  
• Proven ability to exercise sound judgment and strong problem solving skills
  
• Proven project and time management skills; must be resourceful in developing alternative solutions and meeting deadlines in a real time, fast paced environment
  
• Must demonstrate strong active listening and follow-up skills, planning, prioritizing, organization, analytical and customer/employee relations skills in the performance of all essential job functions
  

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit https://www.mercer.com/. Follow Mercer on Twitter @Mercer.

Marsh & McLennan Companies and its Affiliatesare EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

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