Customer Service Representative - OXO
helenoftroy

Join our OXO Team at Helen of Troy as our Customer Service Representative and make an immediate impact on our trusted brands. Together, we build innovative and useful products that elevate people's lives everywhere every day!

At OXO, we're on a quest to make every day better. For 30 years, we've made household tools that delight our customers and exceed their expectations. When we have an idea, we're going to make it happen, even if it hasn't been done before - especially if it hasn't been done before. If you've ever thought, "there's got to be a better way to do this," then you belong here.

We balance hard work with a thriving office culture; community isn't just a buzzword at OXO, it's a way of life. With a guest speaker series covering topics like service robots and crafting hard-to-write letters, book and bike clubs, volunteering opportunities, summer outings to theme parks, we like coming to work every day, and think you should, too.

*This position will be based in Chambersburg, PA*

What you will be doing:

Manages assigned retail accounts from order entry to delivery to the customer's dock. Reviews customer requirements, enters EDI or manual orders, communicates with the warehouse on requirements and shipping requirements, etc. Communicates fulfillment issues with the customer.

• 
  Processes all manual and EDI orders. Resolves any inventory, pricing, and/or quantity issues on the orders. Ensures that all the accurate documentation is maintained for pricing audits and Sarbanes-Oxley documentation
  
• 
  Reviews ship dates and coordinates with the Warehouse to ensure that ship and arrival dates are met and to understand costs with service requirements
  
• 
  Reviews and handles key performance indicators, i.e., report cards, cancellation reports, etc.
  
• 
  Coordinates make items between the Sales and Special Projects Departments to ensure that the company meets the customer's requested ship and delivery dates
  
• 
  Reviews out-of-stock items and communicates out-of-stock items to the Sales Representatives and customers
  

Skills needed to be successful in this role:

• 
  Strong oral and written communication skills
  
• 
  Ability to understand and follow oral and written instructions
  
• 
  Good conflict resolution skills
  
• 
  Excellent problem solving and analytical skills
  
• 
  Excellent interpersonal skills
  
• 
  Excellent decision making and collaboration skills
  

Minimum Qualifications:

• 
  High school graduate or general equivalency diploma
  
• 
  3+ years customer service experience
  
• 
  Strong PC skills including Microsoft Office applications, including Word and Excel
  
• 
  Authorized to work in the United States on a full-time basis
  

Preferred Qualifications:

• 
  Basic knowledge of the ORACLE system
  

Wondering if you should apply? Helen of Troy encourages people as diverse as our brands. Have the confidence to come as who you are because your point of view, skillset, and experience will make us stronger. If you're eager to share new ideas and try new things, we want to hear from you.

For more information about Helen of Troy, visit www.helenoftroy.com. You can also find us on LinkedIn, Glassdoor, Facebook, Instagram and Twitter.



Helen of Troy is an Equal Opportunity/Affirmative Action Employer. We are committed to developing a diverse workforce and cultivating an inclusive environment. We value diversity and believe that we are strengthened by the differences in our experiences, thinking, culture and background. We do not discriminate on the basis of race, color, religion, sex, national origin, sexual orientation, gender identity, age, marital status, disability, protected veteran status or any protected basis.



We will provide individuals with disabilities reasonable accommodation to participate in the job application process. If you would like to request an accommodation, please contact Human Resources at (915) 225-8000.

Incorporated in 1968, Helen of Troy has grown into a leading global consumer products company with career opportunities in North America, South America, Europe and Asia. We offer creative solutions for our customers through a diversified portfolio of well-recognized and widely trusted brands, including OXO®, Hydro Flask®, Vicks®, Braun®, Honeywell®, PUR®, Hot Tools®, Drybar®. Most of these brands rank #1 or #2 in their respective categories.

We boldly bring brands into our family, where we nurture what makes them great. We collaborate internally and externally, always striving to provide the consumer-centric innovation, operational excellence, scale, global reach, and stellar shared services to make them soar.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties required of personnel so classified. Management retains the right to add or to change duties of the position at any time.

This job has expired.