Customer Service Representative
Lasko Products

Euclid, Ohio

This job has expired.


Our Customer Service Representative will be responsible for servicing consumer inquiries in a fast-paced environment. This involves answering customer calls and questions, processing customer orders, and working cross-functionally with accounting to ensure proper processing of payments.

Essential Functions

  • Answer incoming customer calls including product inquiries, troubleshooting, order status and item availability.
  • Return customer phone calls.
  • Answer emails from customers including product inquiries, troubleshooting, order status, return information, warranty information.
  • Review orders deemed fraudulent by Accounting
  • Enter phone order, and orders received via mail.
  • Research issues with order errors or order shipment errors.
  • Research any issues with Rewards program points.
  • Process UPS/FED Ex Claims for consumer shipments.
  • Process customer order refunds in our website platform.
  • Provide Accounting with any information on credits that need to be done in Macola.
  • Package and send small miscellaneous parts to customers.
  • Assist Marketing in proofreading and editing product manuals prior to launch dates
  • Answer Review questions, Amazon questions and Bazaarvoice questions forwarded by Marketing.
  • Assist in training new Customer Service Representatives


Competencies, Abilities and Educational Requirements
  • High School Diploma or GED equivalent
  • Ideally 3+ years of customer service experience
  • Problem Solving.
  • Excellent Verbal and Written Communication Skills
  • Customer Focus.
  • Strong Multi-tasking Abilities


Certifications and Special Requirements
  • Proficient in Microsoft Outlook and Office based applications

We offer a competitive starting wage plus a comprehensive benefit package including:
  • 401(k) retirement savings plan
  • Comprehensive health insurance
  • Dental & vision plans
  • Company paid life insurance
  • Telemedicine program
  • Voluntary additional life
  • Tuition Reimbursement


We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)


This job has expired.

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