Computer Operator
Western & Southern Life

Overview

Summary of Responsibilities:

Performs tape, library, print and report distribution functions for Western & Southern Financial Group. Updates the tape library ensuring the proper disposition of tapes. Performs first-level problem determination and resolution on problems involving Computer Center printers, escalating to the I/O Console Operator or vendor as needed. Works with some supervision and is responsible for making a minimal range of decisions, escalating to supervisor when appropriate and updating supervisor on a regular basis.
Responsibilities

Position Responsibilities:

• Operates printers and checks accuracy and quality of printed reports, ensuring printed output meets quality standards.
  
• Processes all reports completed by the Computer Center, and ensures their delivery to the proper locations.
  
• Ensures printer maintenance is performed daily (cleaned, oiled, etc.) and checked off on sign-off sheet.
  
• Logs and reports equipment malfunctions to customer engineers, while keeping the Input/Output (I/O) Console Operator informed.
  
• Replies to console messages, pertaining to areas of responsibility.
  
• Carries out verbal instructions of the I/O Console Operator.
  
• Maintains up-to-date knowledge of all I/O procedures and processes.
  
• Trains other operators, including new associates, on the equipment and processes of the I/O area.
  

• Performs other duties assigned by management.
  

• Proven analytical skills, including demonstrated experience identifying and quantifying printer problems, and providing effective resolutions. Cites examples of good decision-making skills when dealing with multiple alternatives. Occasionally defines problems, collects or interprets data, establishes facts and draws valid conclusions.
  
• Demonstrated ability to read a variety of correspondence, reports and forms; occasionally prepares correspondence, reports and forms using a prescribed format and conforms to proper rules of puncutation, grammar, diction and style.
  
• Proven experience working effectively within a team. Must provide examples of collaborating with co-workers or peers in difficult situations.
  
• Demonstrated examples of working under deadlines with minimal supervision. Must cite examples of successfully organizing and effectively completing assignments.
  

• Proven good verbal and written communication skills; will occasionally express, exchange and convey information to customers in a clear, focused and concise manner.
  

• Demonstrated ability to prepare and analyze data and figures; transcribing; viewing a computer terminal; extensive reading. Visual acuity is required to determine accuracy, neatness and thoroughness of work assigned. Ability to occasionally make repetitive motions of the wrists, hands and/or fingers.
  

• This position works in an office setting and remains in an occasionally stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment or while in meetings.
  
• Occasionally raises objects from a lower position to a high position or moves objects horizontally from position-to-position (frequently exerting up to 10 pounds, unassisted and occasionally exerting up to 50 pounds).
  
• Occasionally extends hands and arms in any direction.
  
• Frequently moves about on foot to accomplish tasks, particularly for long distances or moves from one work station to another.
  
• Occasionally uses upper extremities to press against objects with force in order to move; uses upper extremities to exert force to draw, drag, haul or tug objects.
  
• Occasionally ascends and descends from ladders, stairs, scaffolding, ramps, poles and the like, using feet, legs, hands and arms.
  
• Occasionally bends the body downward and forward by bending the spine at the waist and bends body downward and forward by bending leg and spine.
  
• Occasionally maintains body equilibrium to prevent falling when walking, standing or crouching.
  

• High school diploma/GED.
  

• Working knowledge of word processing and spreadsheet applications.
  

• None required.
  

• Must work a regular shift and be prepared to work extended hours when needed.
  
• Extended hours required during peak workloads or special projects.
  
• Routinely performs physically demanding activities such as lifting, pushing, bending, stooping, etc.
  
• Exposed to higher noise levels on a regular basis due to printers and mail area equipment.
  
• Must work as a team to meet departmental goals.