Communications Manager
Kforce Inc

Bellevue, Washington


RESPONSIBILITIES:

Kforce has a client in search of a Communications Manager in Bellevue, WA.Key Tasks:
  • Write and update copy that is aligned with the company voice, tone, and style guidelines
  • Perform QA and audit the internal knowledge base (KB); Update the KB with information on programs, policies, operational processes, etc.
  • Develop content around product and promotional launches to address key customer questions and provide solid talking points to agents that are easy to use and understand
  • Manage internal project and learning management tools (e.g., create JIRA tickets, oversee user permissions, etc.)
  • Track content requests from stakeholders
  • Communicate alerts from leadership to customer service sites
  • Collaborate with CS operations to audit and enhance approved content for all channels of communication through customer service


REQUIREMENTS:

  • BA degree in Journalism, English, Marketing or other relevant field
  • +3 years of technical and/or web writing experience
  • Proficient in HTML
  • Meticulous grammar and an eye for catching - and fixing - mistakes
  • Basic understanding of SEO and web traffic metrics
  • The ability to simplify complex concepts into easy-to-read, concise content
  • Grit and scrappiness; You're not afraid to roll up your sleeves (or fly across the world at moment's notice!)
  • A unique skill or passion that you can bring to the team (e.g., videography, graphic design, etc.)
  • Eagerness to learn and ability to shift gears
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.



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