Brigham & Women's Hospital(BWH)

Boston, Massachusetts


Working under the direction of the Senior Director of Clinical Quality Improvement the Clinical Pathways Program Manager will manage the department's hospital-wide clinical pathways program. S/he will provide comprehensive leadership, management, and facilitation of the Clinical Pathways Program. S/he will focus their efforts on sustaining current pathways as well as developing, implementing, and managing new clinical pathways. The Clinical Pathways Program Manager will be responsible for new IT and data clinical pathways solutions and will expand upon those currently in place. The Clinical Pathways Program Manager is also responsible for accurate data collection, analysis, and reporting of pathway initiatives to a wide-range of clinical, administrative, and executive leaders at a minimum of each quarter. For EIAS surgical pathways, s/he will utilize data abstracted and compiled by the Clinical Pathways Data Coordinators to look for trends, identify improvement opportunities, and project manage quality improvement efforts. The Clinical Pathways Program Manager must be able to coordinate pathway projects across multiple academic and operational departments concurrently. S/he serves as a highly visible, energetic champion of standardized quality care throughout the organization. Extensive daily interaction with staff and senior leadership in the Department of Quality and Safety as well as Brigham and Women's Healthcare (BWHC) and Mass General Brigham (MGB) is a key component of this role.


  • Collaborates with quality and safety leaders throughout the BWH academic departments to provide comprehensive leadership and program management for existing and new clinical pathways. This includes working with clinical frontline staff and leaders to design and implement measurable and scalable improvement initiatives throughout the project life-cycle: i.e. from project selection and scope through implementation of a plan to establish new processes, monitor/analyze data results, and sustain associated improvements.
  • Assures that project activities are managed consistent with project plans and may execute certain tasks from the plans. Makes effective recommendations to address any barriers or obstacles to achieving project goals. Maintains all relevant project documentation.
  • Responsible for project logistics such as meeting schedules, agenda development, action item development, production and distribution of meeting materials, pathway correspondence, and preparation of required reports on project status and activities
  • Assists the Vice President of Quality in the development and execution of hospital strategic and quality measures on the IPF slate including program management and oversight of select projects to ensure that all deliverables are met, and financial incentives are earned.
  • Manages the development and implementation of EPIC enhancements and all other IT solutions by working with internal and external stakeholders
  • Performs medical record chart reviews, abstracts data, and enters data into a data collection tool
  • Anticipates and manages the needs for data; Analyzes, reports, and presents pathway compliance and outcomes data weekly, monthly, quarterly, and yearly depending upon the needs of the program and stakeholders
  • Collaborates with the ARI Team to create and maintain a functioning/validated Tableau Dashboard which shows both process and outcomes data for all established Clinical Pathways
  • Oversees the homegrown PeC Epic Extension IT platform and develops additional IT based pathways
  • Collaborates with multidisciplinary leaders throughout BWHC and MGB as well as provides comprehensive program management of clinical pathways
  • Educates multidisciplinary staff about clinical pathways
  • Serves as Clinical Pathways representative at BWHC and MGB Meetings including but not limited to Collaborative Meetings; attends regularly scheduled meetings, reports out updates/concerns to the Director of Clinical Quality Programs and surgical champion
  • Spreads the word about the Clinical Pathways Program: assures Clinical Pathways website material stays current; sends out formal program newsletters quarterly; presents/publishes yearly; escalates concerns to appropriate senior leadership and advocates for resources as needs arise
  • Assists in orienting the Clinical Pathways Data Coordinators and assists them with addressing data definitions and data collection methods
  • Utilizes the data compiled by the Clinical Pathways Data Coordinators to create visual presentations, communicates the data, and develops/sustains quality improvement initiatives identified by gaps/improvement opportunities in the data;
  • All other duties as assigned

  • Qualifications

    • Bachelors degree required; healthcare related field preferred

    • 2 years of related Program Management and/or relevant work experience required

    • Experience working in a large and complex health care organization preferred

    • Strong computer skills (Word, Excel, and PowerPoint applications), with ability to utilize spreadsheet and graphic programs to produce bar graphs and charts, are required for this position


    • Superior organizational and interpersonal skills with ability to work independently without requiring reminders to follow-through

    • Excellent creativity, enthusiasm, and flexibility for developing and implementing new programs

    • Strong project management skills with experience in planning, facilitating, and organizing improvement programs

    • Problem-solving ability, data management, and analytic skills

    • Experience with performance improvement methods, including statistical concepts and applications

    • Ability to manage time and resources effectively to meet deadlines

    • Demonstrated effectiveness as a team member, team facilitator, and team leader

    • Excellent communication and follow up accompanied by the ability to analyze and present data in a way to influence and change behavior

    • Comfortable interacting with a vast array of administrative and clinical staff, ranging from frontline providers to senior and executive leadership

    • High degree of professionalism, discretion, and confidentiality


    • Fast paced office and clinical setting

    • Frequent, daily use of computer, telephone, fax machine

    • Exposure to highly confidential data, including protected health information, requires extreme discretion

    • Occasional early or late meetings to accommodate schedules

    • Occasional travel to other Partner's locations in greater Boston area

    EEO Statement
    Brigham and Women's Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.

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