Client Service Representative (Second/Third Shift)>
VCA

VCA Veterinary Specialty and Emergency Center of Kalamazoo is seeking second and third shift Client Service Representatives for our growing practice.

SHIFT DIFFERENTIAL paid on hours worked between 10 pm and 7 am

ESSENTIAL FUNCTIONS:

* Customer service functions such greeting clients and handling multi-line telephones
* Scheduling and confirming appointments
* Placing outbound calls for follow-ups and reaching out to prospective clients
* Presenting and explaining fees, including processing payments
* Recommending, selecting, and obtaining products and services, including prescriptions
* Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical related pet care
* Managing medical records, charts, reports and correspondence



QUALIFICATIONS:

* At least one year of proven past experience helping customers
* High School Diploma/GED or equivalent
* Excellent listening and communication skills
* Compassion for pets and people-as well as awareness and understanding of others' reactions
* Proven decision-making skills to choose the most appropriate course of action
* The ability to integrate new information into problem-solving
* Willingness to work non-traditional hours, including nights, weekends and some holidays
* The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

BENEFITS:

We offer competitive compensation along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!

If you are passionate about helping people and their pets, we would love to connect with you!

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com