Clerk-Shipping & Receiving
Snapon

Carson City, Nevada


Overview

This position will rotate between the receiving and shipping tasks. Responsible for the receipt and data entry of incoming repair service orders. Will handle customer service inquiries and other general office duties. Will prepare and process completed repairs for return shipment to the customer. Work with minimal assistance and supervision to meet performance standards for the repair center, bringing questionable cases to management's attention.

Responsibilities

Receiving

  • Unload freight trucks using various material handling equipment
  • Process 60-150 packages per day
  • Sort and distribute repairs to the appropriate cells

Data entry
  • Repair service orders from 200-500 per day
    • Accurate data entry is critical to the invoicing process
  • Verify service order information
  • Maintain all daily filing activity and proper archiving of files per corporate record retention requirements

Customer Service
  • Handle 15-50 incoming/outgoing phone calls/email inquiries per day
  • Research claims for missing shipments through UPS, USPS and freight carriers
  • Research and process credit requests when warranted

Shipping
  • Process 200-500 packages per day
  • Perform required maintenance to customer database e.g., new BPs, address changes, or term BPs
  • Load freight trucks using various material handling equipment

Rapid Continuous Improvement (RCI)
  • Responsible for maintaining a clean and safe department, and work area
  • Participate in RCI events and 6S projects

Carry out ISO14000 Environmental, Hygiene, and Safety duties as required by the repair center

Know applicable QFS policies as they relate to the work instructions

Qualifications

Education
  • High School diploma or GED equivalent

Experience
  • One year of experience in shipping and receiving, customer service and data entry environment preferred
  • Computer skills to include but not limited to data entry, Microsoft Office Suite
    • Data entry 8000+ keystrokes preferred
  • Office equipment; phone systems, copiers, fax, postage and 10-key preferred

Competencies
  • Safety
  • Rapid Continuous Improvement
  • Communication
  • Multi-tasking and Self-motivated
  • Time management

Characteristics
  • Ability to work overtime as assigned
  • Aligned with "Who We Are" Values
    • Demonstrates Integrity, Tells the Truth, Shows Respect, Promotes Teamwork and Listens
  • Approachable
  • Customer Oriented
  • Dependable and Flexible
  • High level of confidentiality
  • Proactive and Responsive

Physically able to
  • Work around solvent, grease, oil, lubricants, solder, cleaning detergents and other items listed in the SDS documentation
  • Read, write and speak English
  • Lift up to 40 lbs, consistently lifting 3-10 lbs
  • Often stand and walk
  • Occasionally balance, crouch, kneel, push, pull and sit
  • Use fingers and hands, reach with hands and arms




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