Claims Business Analyst II
National General

Winston-Salem, North Carolina


Primary Purpose:

Responsible for providing business analytical support by documenting business requirements for the development of new business systems and enhancements to existing systems. Contribute to solving problems by becoming an expert in the business workflows and use of applications as well as existing system functionality. Seek positive outcomes by working closely with technology teams, operations, IT department, vendors, other departments and business resources to identify and implement solutions that support the business unit's goals.

Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Gather and document quality user requirements and create supporting documentation per established procedures (i.e. requirements, BRD)
  • Document and analyze AS IS and TO BE business processes ensuring that underlying issues and concerns are addressed with project deliverables
  • Assist in the execution of a project by leading requirement review meetings with IT and business partners to obtain sign-off
  • Drive solutions by developing and maintaining a comprehensive knowledge of systems used by business partners to make recommendations for solutions that focus on business need
  • Work with business and the development team to review and approve solutions/design ensuring transparency across the teams
  • Work with test lead to define testing strategy and identify use cases
  • Participate in monitoring and approval of test results
  • Lead User Acceptance Testing with business representatives when needed
  • Work with training department to develop training strategy; define training requirements
  • Coordinate rollout activities with business which include coordinating pilot (if applicable) and preparing release notes, user guides and training material for the end users
  • Complete production acceptance of change which includes end user participation and validation of successful implementation
  • Perform post production support by performing knowledge transfer to Support team to ensure they are able to investigate and resolve issues; provide guidance and/or help in investigating and resolving issues
  • Perform post implementation review and contribute to identification of lessons learned
  • Participate in and/or lead project meetings as needed; publish meeting minutes
  • Participate in project planning by contributing to the creation of project timeline with individual tasks
  • Provide project updates including identification of issues and risks
  • Provide support to Project Management group and other business units as directed
  • Prepare formal presentations, written reports and general project documents as deemed appropriate
  • Plan and organize assignments to achieve objectives in a timely manner in accordance with applicable quality standards
  • Inform Management of any facts, events or information that may impact the success of a project or deliverable


Minimum Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Bachelor Degree or in-lieu of degree, equivalent education, training and work-related experience
  • 2+ years of experience in a technology environment
  • 2+ years of experience in the role of a business analyst
  • Understanding of the Software Development Lifecycle including Waterfall and Agile methodologies
  • Ability to speak to and present information to groups of people with ease; meeting facilitation
  • Effective organizational and time management skills with the ability to work under pressure and adhere to project deadlines
  • Possess knowledge of project execution and project leadership
  • Ability to problem solve, make decisions and empathize with others
  • Possess effective verbal, written and face-to-face communication skills
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Experience working with outsourced staff both US and Internationally
  • Possess strong attention to detail and multi-tasking skills
  • Self-motivated and ability to work with minimal supervision


Desired Skills:
  • 2+ years of experience in the Property/Casualty insurance industry
  • Possess a general understanding of insurance applications
  • Maintain appropriate licensing and educational requirements (i.e. 10 hours of business writing and analysis courses)
  • Experience working with Microsoft TFS, Quickbase and Sharepoint applications
  • SQL Experience


#LI-CM1

National General Holdings Corp. is an Equal Opportunity (EO) employer - Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.


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