Billing Customer Service Rep
Kforce Inc

Charlotte, North Carolina


RESPONSIBILITIES:

Kforce has a client seeking a Billing Customer Service Rep in Charlotte, NC.Responsibilities:
  • Actively and consistently support all efforts to simplify and enhance the customer experience
  • Partner with clients to process requested activity including Enterprise, SMB and Resi-bulk product types; This includes but is not limited to upgrade/downgrades, feature adjustments/additions, POC info, Bill-to address, and other general account changes
  • Review, research and resolve client concerns including but not limited to billing/credit disputes, aging activity, disconnects, change orders and general inquiries
  • Responsible for identifying discrepancies and requesting corrections with various business partners i.e. Sales, Order Implementation, Sales Support, Provisioning, etc. via multiple paths of communication to resolve major contract /billing systems inconsistencies
  • Audit, validate and update customer information to ensure Billing and other CRM Systems are kept in sync in order to enable reporting teams to have clean and synchronous databases
  • Effectively engage and complete various ad hoc client projects as assigned including equipment swaps, product migrations, billing corrections, and general notifications
  • Work to understand, identify and resolve root cause issues for purposes of retaining clients and client revenue
  • Remain current and knowledgeable on every aspect of supported products, services and systems
  • Participate in quality coaching sessions to ensure interactions with customers are efficient and effective
  • Keep supervisor informed of any work-related concerns
  • Comply with all department SLAs, company and call center policies and procedures
  • Fulfill work schedules as required


REQUIREMENTS:

  • Associates degree in Business or equivalent field
  • 2-3 years in Telecommunications or Cable Industry Knowledge
  • 1 year of ICOMS and/or CSG billing and data entry knowledge
  • 1 year of experience working with Customer Relationship Management databases such Sales Force
  • Ability to read, write, speak and understand English
  • Strong understanding of billing systems
  • Proficient in Microsoft Word and Excel, and have a full working knowledge of the Internet, email and browsers
  • Must be a team-oriented, self-motivated, and highly-dedicated individual with a strong initiative
  • Ability to learn quickly
  • Possess the ability to handle various tasks simultaneously; organize, prioritize, and work effectively under time constraints with minimal supervision while meeting assigned deadlines
  • Must be very detailed oriented, accurate and possess excellent follow-up skills
  • Ability to work day and evening hours based on business needs
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.



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