Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills. Act as a super user for scheduling, registration, and billing systems. Provide training and assistance to others in these areas. May perform more complex or specialized functions (i.e. surgical scheduling) at highest competency level. Utilize knowledge of HMO's, managed care and other third party insurers, and troubleshoot insurance issues as appropriate. Assist with training and orienting staff as needed. Provide cross coverage as needed. Assist with special projects as directed. Follow HIPAA guidelines for the management of patient privacy and confidentiality. Other duties, as assigned. Qualifications Level of education required: Minimum of a high school diploma or GED. Work experience required: Minimum one year applicable work experience required. Some additional training in office systems or other post high school education preferred. Technical skills required: Knowledge of practice operations and standards. Understanding of procedures including filing, copying, scanning, printing, and faxing.
Phone skills: Ability to use phone system (answer and screen calls, put on hold), handle more complex calls and give more detailed information.
Verbal skills: Ability to interpret information as appropriate, answer more complex questions in the most professional manner and communicate in a professional, courteous, clear and concise manner.
Organization Skills: Ability to manage work processes in a neat and orderly way and to sort and alphabetize. Ability to manage multiple tasks effectively, follow established protocols, and work within systems.
Writing Skills: Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo or interoffice note) and to take complete and accurate messages.
System Skills: Ability to type accurately and enter data at an intermediate level. Advanced computer skills. Ability to use all applicable applications at highest competency level. Understanding of the appropriate use and importance of related forms. Intermediate understanding and use of medical terminology. Intermediate comprehension of insurance types and referral process. Intermediate comprehension of registration and fiscal information. Knowledgeable and compliant with all hospital, State and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA. EEO Statement
Brigham and Women's Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.