West Corporation

San Antonio, Texas

For this opening we will consider candidates from the following locations: San Antonio,TX,US |

Job Functions

• Answer a variety of incoming calls from members regarding their healthcare questions and issues

• Build rapport with callers using a friendly, courteous and professional manner

• Verify/Collect demographics and update as necessary in CRM system

• Determine and execute the best resolution to assist the member based on their needs or requests

• Transfer caller to appropriate area(s) both internally and externally

• Manage tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers and other vendors

• Handle calls in most or all Triage queues

• Perform other duties and projects as assigned by management

Other Skills/Abilities

• Bachelors degree preferred

  • Must be fluent in Spanish

• Previous customer service experience in healthcare preferred

• Strong Communication skills and phone etiquette

• Strong ability to explain complex issues to employees/retirees

• Highly effective listening skills

• Strong problem solving/issues resolution skills

• Excellent customer service and customer resolution skills

• Organizational and administrative skills

• Experience with Microsoft Word and Excel

• Ability to work in a team environment

• Familiar with Clinical clients processes and case handling

• Work in-house and permanent

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